H
Hannah Smith
Hi, we have bought "bath taps" from a very well known online bath company, when they arrived the plumbing sizes were 15mm not 22mm, I phoned and was customer services agreed I must have been sent basin taps by mistake so would investigate. After some chasing and speaking to someone else who also agreed at the company, I sent them back with a promise of a full refund inc p&p. They are now refusing my p&p on the basis they 15mm bath taps were correct and bath taps dont come as a standard size as we thought! Have sizes changed in recent years that ive not heard of? Surely its not bright to put 15mm tap plumbings onto 22mm pipes? Also they said I could have bought a tap connector plate? But cant seem to see these on their website? Advice would be very much appreciated as looks like I will going down trade description "unfit for purpose" claim as they are being so unhelpful and I think wrong! Many thanks