Blind Person needs advice

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Rob Foster

Rob Foster

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A blind lady whom we are aware if has had a new combi fitted, as a replacement, the installer has refused to
switch it on until she is instructed how to operate it, being blind this has proved problematic so Now the prat is threatening to rtn tomorrow and turn gas off. I might add she is in rented property and it is a boiler replacement
who is right awww Rob Foster aka centralheatking
 
Rob Foster said:
A blind lady whom we are aware if has had a new combi fitted, as a replacement, the installer has refused to
switch it on until she is instructed how to operate it, being blind this has proved problematic so Now the prat is threatening to rtn tomorrow and turn gas off. I might add she is in rented property and it is a boiler replacement
who is right awww Rob Foster aka centralheatking
Click to expand...
My brain hurts Rob? It is or isn’t on?? If it isn’t why is he turning the gas off? Why would she let him in??
 
Its a housing association flat, a replacement combi has been fitted and tested but the fitter will not sign the boiler off until he has instructed the tennant. The tennant is blind, and cannot do the operations he has asked her to learn eg check the pressure , the pressure dial,is in a glass case she cannot feel the dials so he has refused to leave it on and said he will return and turn gas off...is it gsr policy to instruct new owner or operator and cut unit off off if this cannot take place chking
 
Rob Foster said:
Its a housing association flat, a replacement combi has been fitted and tested but the fitter will not sign the boiler off until he has instructed the tennant. The tennant is blind, and cannot do the operations he has asked her to learn eg check the pressure , the pressure dial,is in a glass case she cannot feel the dials so he has refused to leave it on and said he will return and turn gas off...is it gsr policy to instruct new owner or operator and cut unit off off if this cannot take place chking
Click to expand...
Call the landlord. They will sort it out.
 
The installer is the Idiot.
He's installing on behalf of a Landlord so I'm sure when the Landlord gets to hear the boiler is not on the installer won't get paid, job not complete.

Surely it was obvious from the moment the installer arrived that the occupant was blind, so why did he continue if he was never going to complete the job.

Did he warn the tennant or Landord about his actions upon his arrival, if he had either the Tennant or Landlord could have arranged someone to be there at completion.
Why should the Tennant NEED to know how to check the pressure, does he know it's got a leak already?

Is the boiler on now or is it off and he's returning to turn the gas off at the meter?

What if he turned up to service a boiler in a flat with a blind tennant, would he turn the gas off then?

Tennant needs to contact the Landlord, he's paying the installer.
 
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Forgive me, but wtf is the world coming to when a blind person, who lets face it has enough cr4p in their day, is treated like this? :mad:

This installer is the epitome of the tick box world we inhabit today and needs putting down before he/she can spread their badness. Anyone got a spare ounce of lead? :mad::(:eek::rolleyes:
 
snowhead said:
The installer is the Idiot.
He's installing on behalf of a Landlord so I'm sure when the Landlord gets to hear the boiler is not on the installer won't get paid, job not complete.

Surely it was obvious from the moment the installer arrived that the occupant was blind, so why did he continue if he was never going to complete the job.

Did he warn the tennant or Landord about his actions upon his arrival, if he had either the Tennant or Landlord could have arranged someone to be there at completion.
Why should the Tennant NEED to know how to check the pressure, does he know it's got a leak already?

Is the boiler on now or is it off and he's returning to turn the gas off at the meter?

What if he turned up to service a boiler in a flat with a blind tennant, would he turn the gas off then?

Tennant needs to contact the Landlord, he's paying the installer.
Click to expand...
I totally agree with you and will advise the vip...visually impaired person and her housing provider shortly...I will report back and not leave this one hanging
Rob Foster aka centralheatking
 
Advise the blind lady to use the words - that she is “being unfairly discriminated against because of her loss of sight” and is threatened to be without heating or hot water.

It sounds to me the gas installer is up his own backside of his importance and thinks every little rule allows him to turn gas off.
Surely just needed an able sighted person there to learn the operation of boiler and controls and for it to all be put into writing as instruction for any friends or helpers to the ladies home?
 
Best said:
Advise the blind lady to use the words - that she is “being unfairly discriminated against because of her loss of sight” and is threatened to be without heating or hot water.

It sounds to me the gas installer is up his own backside of his importance and thinks every little rule allows him to turn gas off.
Surely just needed an able sighted person there to learn the operation of boiler and controls and for it to all be put into writing as instruction for any friends or helpers to the ladies home?
Click to expand...

Best PLEASE!! This is KnobsVille 2019, you cannot reasonably expect the application of common sense! Get a grip man, join the legions of f-wits ... :D:D:D

I've set up a poll on Twitter re this plonka! My options are:
Shoot the installer
Knight the installer
Other (comment)

I'll let you all know.
 
YorkshireDave said:
Glad she's sorted Rob. Furthermore, good on YOU for taking up her cause. (Imagine a 'take a bow' emoji)
Click to expand...
In fact input from UkPf with the housing association which I screen shot carried plenty of weight which is why they rolled over so quickly..I cannot show her initial email because that would declare her id , not a thing ever to be done
we all take a bow in my opinion
thanks Chking
 
Seems simple to me being a blind person in a rented property the lady will have a carer or responsible person checking on her each day , they can be shown how to operate the boiler that will satisfy the criteria need . Kop
 
king of pipes said:
Seems simple to me being a blind person in a rented property the lady will have a carer or responsible person checking on her each day , they can be shown how to operate the boiler that will satisfy the criteria need . Kop
Click to expand...

As well as behaving obnoxiously, it seems to me that the installer and housing association both have a case to answer under the Equality Act (2010) for failing to provide a heating system with the boiler and controls supplemented or modified so it can be operated safely by their blind tennant:

Equality Act 2010 - discrimination and your rights

"If you’re at a substantial disadvantage when compared with someone who isn’t disabled, reasonable changes (‘adjustments’) must be made by your employer or by someone providing goods or services. They may have to change the way things are done, or make changes to a building, or provide aids such as special computer software to help you do your job. Reasonable adjustments can also include providing information in an accessible format. The new law makes it clear that when receiving services you can’t be asked to pay the costs of making these reasonable adjustments."

You definitely don't want to find yourself on the wrong side of a case brought under this piece of legislation. This probably why as soon as someone with a clue at the HA saw what was going on they took action.
 
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