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Citizens Advice (previously Citizens Advice Bureau and also known as Cyngor ar Bopeth in Welsh) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.The twin aims of the Citizens Advice service are "to provide the advice people need for the problems they face" and secondly "to improve the policies and principles that affect people's lives". This research and campaigns agenda also known as "social policy" is more preventative in nature and designed to stop problems arising in the first place.
Citizens Advice organisations emerged in the 1930s linked to the emergence of a fledgling social welfare service and the outbreak of World War II. Public funding for the organisation was cut following the war but restored during the 1960s and a government grant in 1973 allowed the National Association of Citizens Advice Bureaux (NACAB) to expand the charity. Citizens Advice has grown to be the largest independent advice provider in the United Kingdom. There are also a number of Citizens Advice organisations that base themselves on the United Kingdom advice charity mainly in parts of the Commonwealth including Australia, New Zealand, and Gibraltar.In 2013 the Citizens Advice Adviceguide website was visited by one third of United Kingdom's online population and Citizens Advice's own research shows that four in ten of the British population contact Citizens Advice at some point during their lives. In 2014 Citizens Advice celebrated its 75th anniversary and in 2015 the charity was named Charity of the Year at the 2015 Charity Awards. During the ten year leadership of the former Chief Executive Gillian Guy Citizens Advice expanded its remit taking on the contract for the Witness Service and the face-to-face advice element of Pension Wise.

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  1. G

    Any advice about water CONDITIOERS

    Does anyone out there have experience of a water CONDITIONER - I don't want a water softener installed and I wondered if these really work or just a gimmick? I would appreciate any information/reviews from either owners or plumbers please.
  2. S

    Help and advice with regard to possible airlock in hot water system.

    Good evening everyone. I am after some advice with regard to our hot water system before I call out a plumber if necessary. So about 3 times since Easter we have had what looks an airlock. I have done the trick with a mixer tap which seems to fix it eventually, usually left overnight. I am...
  3. B

    Independent advice on Vaillant boilers

    We are charity with two large properties providing flats for elderly person's living independently. In the past year,we have had to replace the heating boiler in each property. This was done by British Gas who supplied and installed Vaillant boilers. We are considering making a complaint...
  4. N

    Can a waste cap be unscrewed?

    Can anyone advise - can this type of cap be unscrewed? (one end of a kitchen waste pipe) If so, is there a tool to unscrew or should it be able to be unscrewed by hand? Similar to the following...
  5. J

    Advice combi boiler plumber says can't fix expansion vessel/access it?

    Hi there, I was wondering if anyone could advise if I should get a different plumber for a 2nd opinion. Basically, my combi boiler is in my attic. It is overpressurised at the moment and the overflow pipe always drips. I had a plumber round, he seemed good and honest and knew the neighbour so...
  6. KDorn1

    Silicone advice so I can create a better tool

    Hi Guys, I'm a Plasterer and inventor and I need to pick your brains.. I have just come up with what I think is the best Silicone smoothing guide available anywhere. Check out my Silicone Soap Guide, let me know what you think ... But here's my question how do you guys do the vertical and...
  7. C

    Toilet replacement - need advice

    Might be a very silly question, but have an old cistern toilet. Connects to the pipes as follows(see pic) - want to know if I can do a like for like replacement with any toilet type, or I'm limited for options. Reason for changing is that toilet is getting blocked every 2-3 months - no issues...
  8. C

    Ancient Thermecon floor standing boiler... Urgent plea for advice

    Hi, Am looking after my elderly parents (90 and 94) at the mo... And noticed a burning rubber-ish smell from the back of the boiler earlier this evening. When I looked at one of the G/Y ones relating to ? thermostat limit settings on the l/h side, I realised it had come loose (and was resting...
  9. O

    Shower waste fall advice

    Help guys, on with the waste first fix and going to sol weld everything, clean up existing etc and go from there. The lhs boss I am going to use for a bath but I need two showers to go into the one facing us. Can I do this? Do I need to add any anti siphon bits in? Also shower 1 is only a 80cm...
  10. F

    tiling advice: odd shaped border

    hi All, hope you are all having a nice easter break. i have a tiling and decorating question: i am tiling the border edge of my shower tray, so this is where the tile meets the shower tray edge. i've noticed that for some reason my shower tray bows slightly in the middle, so not perfectly...
  11. R

    Boiler Advice Gloworm Micron 50FF

    Hi everyone. Had a problem with our boiler last Sunday which is a Gloworm Micron 50FF and probably 25 years old. Flashing sequence of lights indicated that the thermistor had failed which seemed like a pretty easy fix, anyway we called a gas engineer who agreed this was the fault and said he...
  12. D

    Advice Needed - Radiator Mounting

    Hi, just after a bit of advice. I recently had 6 new radiators fitted (48 hrs ago) by a reputable plumbing company and my 2 year old son literally just leant against one (whilst seated) and the whole thing came away from the wall. Luckily I was able to catch it to stop it from crushing him! My...
  13. T

    Pipes making noise even when central heating is off

    We have a Grant condensing oil fired boiler in good condition and four years old. Sometimes after a period of use when the central heating has been on, we can hear a rhythmic sound from the pipes and the boiler is not firing up as it should Leave it for a while and turn up thermostat and it...
  14. W

    ACS Gas course revision guidance.

    Hello everyone. My first post here, dont know if its in the right area, sorry if its not. Im doing the ACS gas with Access Training, they provide live and recorded seminars for the theory, but i find it difficult to understand, im not blaming them because even in the book (Niceic) its hard to...
  15. E

    Parts Advice for Gas Hob connection

    Hi, Please can someone advise me on the correct replacement parts to re-connect my gas hob? It is an Indesit PIM 640 AS fitted gas hob and the manual states the fitting is a threaded 1/2 gas cyclindrical male attachment. Do I also need to order a fibre washer or o-ring for this? If so which size...
  16. CanadianEh

    Advice Required: Tankless with Storage tank /with winter Hydronic use

    Here is what I have going on, and wondering if someone can help me solve the problem.. Quick details: I live in Canada so the cold ground water temp can be an issue in the winter. I had a Bradford white 75 gallon water tank that just gave up. This tank was used for my main home hot water...
  17. alanmcm

    Shower advice for a mixer tap

    So recently we had a shower with exposed pipes and I decided to sink the pipes into the wall, Ive completed that task only to find I havent sank them deep enough. Issue now is when I put the shower mixer on it sits off the wall by around 20mm or so. Even worse is the shower has been tiled and...
  18. Rooo77

    L shape bath fitting advice.

    I've been doing the whole bathroom up and about to fit an L shaped acryclic bath, i'm going to baton each end of the wall and the against back wall to support it, will i need to frame / uprights the front of it, or will the gloss finished mdf panel be enough? The bath itself has wooden blocks...
  19. D


    Hi Everyone, I hope someone might be able to help me please. I have recently paid a fortune to have my en suite shower room refitted and part of this was the fitting of a dual fuel towel rail. I have been having some problems with it but have recently noticed that one of the valves seems to...
  20. I

    Advice on which boiler to choose

    I currently have installed a Worcester Greenstar 24i Junior boiler in my 2 bed house, I think it's about 12 years old and it's generally been fine (except it is a bit annoying that you can't alter the hot water temperature). but it's getting a bit cranky and faulty now. My regular engineer...