Dealing with Under Warranty Repairs

[diamondgas]

To set the scene if I may

Turn of the year I replaced a pump on a GlowWorm 30CX. Pain in the butt! Anyhoo's today it came back to bite me. Turned out the new pump failed, same fault F:9. Well I replaced the pump and all is hunky Dorey again!

Now in the past it meant nothing to me replacing warranty goods coz I was not self employed and got paid regardless! However I wondered how you lot deal with this being self employed? It's been a month and a half since replacing the pump.......... By-the-way, pump failure had nothing to do with sludge or blockages!!!

Just wanted to know how you'all deal with in warranty repairs? this is a new field for me in the self employed realm. If you're curious, after discussing with the customer, tthey agreed to pay for my time! Wasn't I lucky... lol ...

Thanks in advance for your replies.

Steve

 

[quality]

That is one one of the lesser perks of workin for yourself you either take on the chin or spend hours trying to get something back from the manufacturer.
It all depends on the value of the goods etc of course

 

[SimonG]

Nice customer Steve.

That's why i add 20% to my materials, on the odd occasion something fails it covers my time. If I get on my high horse over something then I'll have a dig at the supplier for comp.

 

[diamondgas]

That is one one of the lesser perks of workin for yourself you either take on the chin or spend hours trying to get something back from the manufacturer.
It all depends on the value of the goods etc of course

Totally agree 'quality' regards lesser perks! I don't charge a fortune labour wise anyways but 2hrs of my time running around I felt justified in getting £30! 1st time in 3 yrs in the real world I had a dodgy part! Got me thinking about bigger jobs though, say a cylinder 10 months down the line!

 

[diamondgas]

Nice customer Steve.

That's why i add 20% to my materials, on the odd occasion something fails it covers my time. If I get on my high horse over something then I'll have a dig at the supplier for comp.

I was fortunate Simon TBH ... Explaining the situation they seemend understanding... Still never realised the implications of "in warranty" till today

 

[AWheating]

in theroy you should be able to take it back to the point of purchase and request them to repair or replace.

 

[Billy Bob Bob]

i changed a pcb on a biazi riva he just before xmas at £155 for the part it aint cheap,new pcb arrives and is faulty rings up supplier whos not my usual crew me, pcb is shot etc
them,buy another one we will send this for testing if its faulty you will get a refund this takes about 3 months,its at this point i go mad,demand a foc replacement i eventually get it but its not on,they did not want to pay my labour costs custards unhappy with no working combi,i have a faulty new part most suppliers are not happy taking back faulty pcb,s and i am sure most of us know what we are doing when it comes to faulting components the other thing that gets my goat is the suggestion we may have blown up the new pcb that one really riles me

 

[diamondgas]

in theroy you should be able to take it back to the point of purchase and request them to repair or replace.

BUT .... big but in honesty! We have to keep our custrards happy end of the day. However never thought whether Wolseley have warranty blokes working for them though? May well quiz the local manager tomorrow

 

[diamondgas]

i changed a pcb on a biazi riva he just before xmas at £155 for the part it aint cheap,new pcb arrives and is faulty rings up supplier whos not my usual crew me, pcb is shot etc
them,buy another one we will send this for testing if its faulty you will get a refund this takes about 3 months,its at this point i go mad,demand a foc replacement i eventually get it but its not on,they did not want to pay my labour costs custards unhappy with no working combi,i have a faulty new part most suppliers are not happy taking back faulty pcb,s and i am sure most of us know what we are doing when it comes to faulting components the other thing that gets my goat is the suggestion we may have blown up the new pcb that one really riles me

What happens if you get charged for the 'other'PCB/pump' who pays for that? Cheers gas man ..

In all honesty 3yrs and first warranty .. I 'm lucky the custard agreed to pay for me and the supplier agreed to take back the part under warranty. Still though What if it had failed after 11 month? I'd be pretty pee'd to give my time freely! LOL

 

[Billy Bob Bob]

in all my career i have only had 4 faulty pcbs and 2 pumps and one gas valve so not to bad but its still annoying when it happens