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That’s some awesome knowledge mateNo you weren't told to strip the wires back and even though it makes no sense it can work.
Another possibility is that water is being syphoned out when the motor stops so water level is low which doesn't help.
When you go back flush the toilet and wait until the cistern refills then if it hasn't burst into life give the left hand side of the tank a gentle kick. If it starts then call the warranty guys in.