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hi All,
Need some advice please.
Sorry to post this here but didn't want to on general...
I bought a basin vanity unit just before Christmas but only opened the box on Tuesday only find that the unit colour isn't "white". it's more of a pale cream.
I contacted the seller who said that iIshould have contacted them within 14 days but as my house is being renovated, i didn't think to check to see if the unit is ok. Anyway, I replied back saying that the unit is not as described and I consider it to be faulty.
They have agreed that i can send it back but I have to pay for postage.
where do i stand? can i request that they arrange collection or reimburse me for postage?
Normally i'm not fussed but if i was to install the unit, it just wouldn't go with the rest of the white furniture in the bathroom.
please advise.
Looks a lot worse than the photo.
Need some advice please.
Sorry to post this here but didn't want to on general...
I bought a basin vanity unit just before Christmas but only opened the box on Tuesday only find that the unit colour isn't "white". it's more of a pale cream.
I contacted the seller who said that iIshould have contacted them within 14 days but as my house is being renovated, i didn't think to check to see if the unit is ok. Anyway, I replied back saying that the unit is not as described and I consider it to be faulty.
They have agreed that i can send it back but I have to pay for postage.
where do i stand? can i request that they arrange collection or reimburse me for postage?
Normally i'm not fussed but if i was to install the unit, it just wouldn't go with the rest of the white furniture in the bathroom.
please advise.
Looks a lot worse than the photo.