Advice Appreciated - Considering Legal Action

[Phil]

Trouble is if you walk away it would eat you over the principle, did you touch the stoptap and was it just leaking from the gland?

This is why I don't travel more than ten miles to a job and its gets expensive for them and people fall out over money.

 

[hammers4spanner]

10 miles !!!!

I travel over 1 mile i get the jitters !!

The problem half the time when these things occur is that you advise them as croft has to repipe but due to cost they won't . They then expect miracles for pennies which in reality never solves anything, roll on a few months later you become the biggest git going even tho they ignored your previous advice.

 

[rpm]

I can often do 50 - 60 miles to get to a job, cover up to 180 miles a day for 4 jobs and wave to a colleague on the motorway as we pass each other going in opposite directions yet if we say anything we're told "It`s not your diesel".

Wouldn`t trust the office to organise a party in a brewery!!!

 

[quality]

Croft seems to have done what anybody would do to a proper job, talking about mileage I do a lot of travel but I charge a rate otherwise I would be sat at home. I do suppose it depends on what you work with

 

[plumben]

I would send final letter then proceed with court action make sure you've got reference to the fact you have offer that if any of your work is faulty you correct and compensate accordingly,

To me it would look like you've been out advised that it would be better to re pipe whole system,
they dont want to pay,
you've fixed leak and now theres anouther leak, you where right about re piping and now they dont want to pay,

Put a brick through the car windows and dent the roof/bonnets, should total more than £600 in damage

 

[Best]

Put a brick through the car windows and dent the roof/bonnets, should total more than £600 in damage

That's a ridiculous statement to make!!
Far better to quietly throw cellulose thinners over the paintwork. :grin:

 

[cr0ft]

Thanks all. We did indeed pressure test the pipework at around 2.6 bars for the 3 days in between making the repair and re-laying the floor which is why I am confident we didn't miss a leak at the time.

Am hoping that the judge understands all of this technical stuff though. The other firm didn't pick up a leak with their acoustic leak detection equipment either, they had to fill the heating system with helium gas to find what they thought was a leak. I made clear before hand that we only offer an acoustic leak detection service and explained the limitations of it.

Letter before action was sent on 23/12/2015 as I said I would.

Have put the court papers in and will update as to how it goes.

Thanks all.

 

[newcastle phill]

Youve done things right and kept them informed along the way. As others have stated ud send them a polite but concise final reminder before action.
Then follow through.

Do ensure you itemise the charges due as a result of the action what will be added to the outstanding amount.

Alternately there are a few debt recovery places that will do the legwork and put the frighteners in them.

I dont envy you - its all stress and extra time.

I had a pain customer lately. Ancient diy system. Compression all over under the floor, dead legs. Probably an old 1 pipe turned into 2. Primaries all 15mm lol.
Fitted wireless controls and hes never off the phone saying now some radiators are only getting warm and others hot and its never the same twice.
Now I went back a couple of times and gave suitable advice at my expense. Now he hates the controls as he doesnt understand them. Buyers regret.

Blocked - at least i got paid.

 

[plumben]

That's a ridiculous statement to make!!
Far better to quietly throw cellulose thinners over the paintwork. :grin:

Kid's these days arnt smart enough to know that though, where as anyone can throw a brick

 

[Nostrum]

Sounds like they're just trying it on Kieran to avoid the payment.

The court process is relatively easy if they ignore it. As said, being a commercial debt means you've a lot more ground to in force it with. I think you'll be OK and I would definitely not have let it go.

Be interested to know the outcome of the court judgement, and how you faired with enforcing it which from my experience, is harder than the court judgement itself!