Discuss What steps do you take when a customer refuses to pay? in the Plumbing Jobs | The Job-board area at PlumbersForums.net
Be good to have a resident legal expert on the forum.
Yes can you put it in the open forum, i fitted the vessel and i left saying that it is fine and i asked them to keep an eye on it, i will be back and sort the bill out once we know everything is fine, the reason why it had the leaks in the first place is because the customer left the filling loop open and it was constanly filling, so i disconnected the filling loop, she said that when i left i did not explain what i had done yet the job was planned two days before and i told her i ordered her expansion vessel and was fitting it as soon as it arrived, she is saying i rushed out the door after fitting it and never explained what i had done and that she was panicking yet she did not ring me once to ask me any questions and the only time they complained was when i gave them the invoice!!
could be she is just a panicker, why not go round, talk her through the whole process slowly and check shes happy, when she nods ask for payment. I have one custard, service her boiler annually, tell her its ok, get paid and within one or two days get a call fm her saying the red light was on on the boiler and shes turned it off at the mains. Round I go , turn it all on again, check the supply on light is showing, tell her off and leave! she does it every year!! took a week to be called last month
Are you a bit slow? It's obvious she fancies you, get in there!
Reply to What steps do you take when a customer refuses to pay? in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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