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Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. Customer service also plays a crucial role in both increasing and maintaining customer loyalty, the tendency of a customer to repeat doing business with a company in the future. One good customer service experience can change the entire perception a customer holds towards the organization.

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  1. B

    Bad Warranty Service

    10 months ago had a new Glow-Worm gas boiler installed in our bungalow. It failed nearly a month ago when a gasket internally in the HW feed cct to internal pump that appears to have been installed out of position leaked water over the pump and main electronics board and through the bathroom...
  2. R

    Annual boiler service - any leeway with Vaillant?

    Hello Just a quick question. I had a new Vaillant ecotec plus boiler installed in Nov 2021, with a 10 yr extended warranty. I've been trying to get an engineer in for weeks to do the first service but the earliest appointment is just after Christmas - have I invalidated the warranty? Or is...
  3. P

    down service reroute job mitcham

    Hello. I hope someone here has the expertise to help. I know exactly what situation it took awhile. On the loft on the 6th floor there is a cold water tank this tank feeds six properties in a straight line below my property is on the third floor so in the middle. The job would entail...
  4. M

    service valves or not

    Refurbishing a bathroom - cold water is mains fed, hot from combi. There is a main service valve to the whole system where the supply enters the house. Do I need to have service valves on bathroom sink, shower and bath? Normally if I have to repair/replace anything I just shut off the main valve.
  5. K

    Can someone identify this service pipe/tap?

    Moved into a property and trying to identify what these taps are: Photo: The tap/pipe on the right has a line coming off of it and it looks to be Gas. What's the one on the left, water? Strange as I think the water main runs directly into the Kitchen Thanks,
  6. G

    Veissman 100w in service mode.

    Hi there, can anyone tell me how to get my boiler out of service mode. The screen shows AP (Access point) but don't know how to get it back to the normal screen. Any help is much appreciated.
  7. K

    Boiler service tips and advice

    Hi guys, looking for some advice on servicing as im a bit behind and tend to take a more holistic approach to it (although im sure thats not detailed in and regs). I'm looking for real world talk here not regurgitated textbook paragraphs. I'll start. I do my tightness test then my letby...
  8. M

    Additional Service Call Fee

    Is it regular practice for a plumber to charge an additional service call fee when they are already at a customers house on a call, just to go out to their vehicle to get a part needed for the job?
  9. chucka

    the next boiler service

    Hi all We had a boiler (Potterton Assure hot water and heating system with header tank) fitted two years ago and been serviced twice by Baxi since, to keep the warranty intact. On the last visit a different Baxi engineer turned and told us that he had washed out one of the components as they...
  10. M

    Worcester compact service tool

    Hi all. Got a few of these boilers coming up to 4yrs old and want to know if anyone has used something other than the recommended service tool which costs £57?
  11. S

    Rayburn Ecoflam 400K service Axminster / Honiton East Devon

    Hi, I've a Rayburn 400K that needs a full service. For background, it has been producing visible smoke, and has now just gone into burner lockout and will not reset. There's half a tank of oil with no recent fill/disturbance. I've recently moved to the Blackdown Hill's area of E.Devon, and...
  12. C

    How do I service and repair this diverter?

    On a tight budget, but I'm handy. The diverter leaks both ways, it has a little lever to flip back and forth. Either way, the shower is getting water when you don't want it to, or you're getting lots out of the faucet but not enough pressure from the shower. I tried to pull the stem, but I...
  13. JerryHabbard

    Fast response drain survey service

    Good day. My husband and I are looking for a company that provides fast response. I think our drainage is blocked, and I need professional help. In fact, I have already done some research and found this drain survey London specialist. But I still need other options. Do you know any company that...
  14. GonisDowr

    HomeServe "service" or lack of

    I have a contract with HomeServe to supply "emergency" plumbing service should I ever have a problem. Recently I was clearing out the gutters using a plastic yogurt-pot-type-thing to scoop out the crud. Unfortunately, this pot fell down the soak-away pipe that the gutters drain in to. I called...
  15. arheating

    AR Heating & Plumbing Service:

    arheating submitted a business listing in the plumbers directory: AR Heating & Plumbing Service: - We specialise in all types of gas services including boiler & heating repair, installation. Checkout this business listing... - Please leave a review for this company if you have used them...
  16. arheating

    Plumber AR Heating & Plumbing Service:

    AR Heating Services are your local and reliable expert plumbers and Heating Engineers in Harrow & Local areas.We specialise in all types of gas services including boiler & heating repair, installation, and servicing. We provide a full range of plumbing and heating services at affordable costs...
  17. E

    Isolate shower to service valves

    Hi All, new here and need some help. I’ve just bought a house with a built in Mira 915b shower. The valves are playing up so I want to remove them to put new o rings and grease on. Trouble is I can’t isolate the water to it. Hot is fed from the cylinder and the feed has a gate valve which is...
  18. CorgiDirect

    CP6 Service & Maintenance Check List Back in Stock

    CP6 Back in Stock. Service & Maintenance Check List. The new CP6 pad includes guidance on the cover (rather than rear of the form) to allow gas operatives to read the guidance while filling in the form that wasn’t possible on previous versions. Clearer layout that also allows for Client /...
  19. L

    Integrity of "out of service" Central Heating System

    Hello. We bought a house (Nice, France) that is currently heated/cooled by Daiken reversable aircon....cooling in summer is excellent...heating in winter is Rubbish. The Daiken aircon was installed five years ago but the owners left in the old water radiators. The original oil boiler was also...
  20. B

    Why would a service engineer drill a hole in flue to check emissions?

    This is the background. I noticed a smell of oil in a small enuite that adjoins my boiler house and went out to boiler house and oil tank to have a look. I could not find any odours of oil anywhere so assumed it had come in window, ie you can get a smell of oil from tank, near the outlet pipe...
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