I can hear water in my pipes

[Burger]

Am I right in saying that we would be able to see a loss of water in our tank if this were the case?

No, a loss of water from your tank would indicate a leak or overflowing issue. Which tank?

 

[Abby King]

No, a loss of water from your tank would indicate a leak or overflowing issue. Which tank?

Ah okay I see! I meant our cold water storage tank in the loft. I guess what I mean is that if it is the pipe supplying our house then The water board may help us out?

 

[Aire]

Ah okay I see! I meant our cold water storage tank in the loft. I guess what I mean is that if it is the pipe supplying our house then The water board may help us out?

The pipe supplying your house is your responsibility. Only the boundary stop tap and everything before it is the water boards responsibility. Your best bet is to confirm whether you do or do not have a leak on your mains and then contact to your insurance company and see if your pipes are covered.

 

[Abby King]

The pipe supplying your house is your responsibility. Only the boundary stop tap and everything before it is the water boards responsibility. Your best bet is to confirm whether you do or do not have a leak on your mains and then contact to your insurance company and see if your pipes are covered.

Okay thank you very much for your advice!

 

[Burger]

Okay thank you very much for your advice!

Depending who your water supplier is, they may still be able to assist, as a one off on your main. If it’s in the house they will not. See this for a bit more clarity: https://www.unitedutilities.com/glo...le-guide-to-pipes-drains-and-sewers-acc16.pdf

Why did you ask about the tank, is it losing water?

 

[Abby King]

Depending who your water supplier is, they may still be able to assist, as a one off on your main. If it’s in the house they will not. See this for a bit more clarity: https://www.unitedutilities.com/glo...le-guide-to-pipes-drains-and-sewers-acc16.pdf

Why did you ask about the tank, is it losing water?

I did read this on our local water board website so I’m going to give them a call first thing tomorrow and ask. Thank you for the information.
We’re pretty sure it isn’t no! That’s the first thing we checked.

 

[Burger]

I did read this on our local water board website so I’m going to give them a call first thing tomorrow and ask. Thank you for the information.
We’re pretty sure it isn’t no! That’s the first thing we checked.

Are you seeing a loss of water in your tank?

 

[Abby King]

Are you seeing a loss of water in your tank?

No we are pretty sure we are not seeing a loss of water

 

[Abby King]

I have contacted my water board and they are coming to look next Friday at the pipe between our stopcock and the one on the street. I think it’s possible we have a leak on the mains supply, if this is the case is my house at a big risk at the moment? I’m really worrying that it’s going to be left for a week before it gets looked at. They did mention that if it’s a small leak they may be able to fix it free of charge so I’m really hoping this is the case!

 

[Last Plumber]

I have contacted my water board and they are coming to look next Friday at the pipe between our stopcock and the one on the street. I think it’s possible we have a leak on the mains supply, if this is the case is my house at a big risk at the moment? I’m really worrying that it’s going to be left for a week before it gets looked at. They did mention that if it’s a small leak they may be able to fix it free of charge so I’m really hoping this is the case!

Don't panic. If you knew how much water was leaking all over the country you would be amazed. I am not saying that an underground leak like the one you may have can't do damage but it is unlikely in my opinion. I haven't come across that much damage caused by underground bursts during my working life.
If it is something they will not fix then you will need to employ a Plumber to sort it for you. It is your responsibility if it is on your property. They will advise you when they see you next week on the best course of action.
Underground water mains can be difficult to find and in a lot of cases they are better replaced. How old is the property?
Do you know what the main is made of?