Different length of warranty between the installer and the boiler company?

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cidfenmaria

Hope some experienced installer here could advise me:

I had a new combi boiler installed last month and I bought 5 yrs warranty from an installer. When I rang the boiler company they said I could only get 2 yrs for that specific model, I then asked the installer why he said that's because he'll need to register for me through a creditor (which I am not sure what it is) The installer also said he'll forward that warranty to me soon.

The above happened a few weeks ago however I am no longer able to get hold of the guy. I am a bit concerned because the offical time to register is running out (30 days says on the boiler booklet). Now should I bite the bullet to ring the boiler company to get 2 yrs (instead of 5 yrs that I paid) base on my position.
 
2 years Ideal logic
7 years Ideal logic+
Approved installers don't get to offer extended warranty and they don't offer a paid extension unless maybe it's through a third party or insurance type scheme?


Post some pictures if you can
 
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thanks, either 2yrs or 7yrs, that's Exactly what the boiler company told me, Mine is 2 yrs

the installer promised 5yrs and said it's from a creditor so I trusted it.

So now should I get the installer pay me back the difference (between 5yrs and 2 yrs), or, should I just finger cross think he is still able to get me the 5yrs warranty somehow? Would there be such a thing so called creditor to boost the default 2yrs to 5 yrs (or in another word he is not telling the true)?

what picture do you need btw?
 
Pic of the install eg boiler and not normally
 
as I could remember not yet. is that a form found in the manual?
 
jtsplumbing said:
Think the only thing that has been done is the OP, No Benchmark cant get him to answer phone and I bet they over paid as well.
Click to expand...

sounds like it but something else is bugging me with the op not putting pics up as well
 
Nightmare. Definite photos please
 
cidfenmaria said:
thanks, either 2yrs or 7yrs, that's Exactly what the boiler company told me, Mine is 2 yrs

the installer promised 5yrs and said it's from a creditor so I trusted it.

So now should I get the installer pay me back the difference (between 5yrs and 2 yrs), or, should I just finger cross think he is still able to get me the 5yrs warranty somehow? Would there be such a thing so called creditor to boost the default 2yrs to 5 yrs (or in another word he is not telling the true)?

what picture do you need btw?
Click to expand...

Just of the install, pipe work , flue etc
 
boiler locates in the loft room without any lighting will try to take some today by using a torch.
 
It's not sounding great as a boiler should be installed in the loft with permanent lighting
 
really it's like that when I moved in and had the old ones, during the recent boiler installation we use a floor lamp.
 
Rules is rules Mate. There is supposed to be a permanent ladder fitted, proper flooring, permanent lighting and a handrail I believe. Just because the old one doesn't have it there is no excuse for the new one not to be installed to Regs
 
Think you need to look up what the requirements are now, Down to you if any one has a accident wile working on your boiler, Your installer should have explained what the safety / installation requirements are for Boilers in roof space.
 
It speaks volumes when The benchmark isn't filled out please give us some photos and we can give you some constructive advice
 
1st register your boiler or you will lose the 2 years, (Void if benchmark not filled in) 2nd Call Gas Safe and see if boiler has been Notified you will get a certificate from them (Needed if you plan to sell your house) So its either installer has seen you off Or you have done install your self,
 
jtsplumbing said:
1st register your boiler or you will lose the 2 years, (Void if benchmark not filled in) 2nd Call Gas Safe and see if boiler has been Notified you will get a certificate from them (Needed if you plan to sell your house) So its either installer has seen you off Or you have done install your self,
Click to expand...

Thanks for the info. so for sure I would get 2 yrs at most, not 5 yrs warranty as mentioned earlier in this post right? I am not aware of the gas safe certificate either and will look into it. feel gutted
 
cidfenmaria said:
Thanks for the info. so for sure I would get 2 yrs at most, not 5 yrs warranty as mentioned earlier in this post right? I am not aware of the gas safe certificate either and will look into it. feel gutted
Click to expand...

You will not even get the 2 years if Benchmark information HAS NOT been filled in all manufactures are insisting that this is done ! Quite simple NO Benchmark NO Warranty, this is done for your own protection & to insure that installation has been fitted by a Gas Safe installer, Please note that even worse , is that your House insurance may now be Void.
 
I would be checking the fitters credentials
 
I wouldn't hold your breath there is absolutely no reason to not fill it out when installibg
 
What you need to do is 1. do the necessary work in the loft so that complies, 2. Check with GAS SAFE 0800 408 5577.
3. If you cant locate guy who fitted it (Where did you find him) ? Than you will need to try and find another engineer that is prepared to check out what has been done and re-commission your boiler, GOOD LUCK WITH THAT as most will not entertain doing it, if your lucky expect a hefty Bill.
 
Riley said:
I wouldn't hold your breath there is absolutely no reason to not fill it out when installibg
Click to expand...

Unless your not gas safe
 
I think you need to call Gassafe now and get an inspection carried out. You've tried the installer but they are not responding. Your safety, your families safety and that of your neighbours could be at significant risk. Gassafe will inspect, and pursue the installer. If he is not Gassafe they will prosecute and if he is they have the power to hold him to account and get home m to rectify the work or strike him off the register. Don't delay act now before it's too late.

https://www.User PlumbersForums.net...help-and-advice/complaints-report-an-illegal/
 
001.jpg002.jpg

call gassafe and was told need a registration number which I need to findout
 
Not A clip in sight that looks pretty dog rough to be honest. You really need to get that inspected. Also is that Tec-tite fittings all the way through
 
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Those tectite fittings need supporting. That filter isn't doing its job properly at that angle.
I would be very concerned. if it's been thrown in like that with no skill or workmanship it's doubtful that the guy is even Gassafe. Can you get a pic of the flue where it goes through the wall.

You can use the company name to trace them on the find a registered installer
Page.

https://www.User PlumbersForums.net...ent, don't link to it.co.uk/find-an-engineer/
 
You see I didn't think so Either
 
sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above
 
How do you know that the engineer is Gas Safe ?? I am confused if you can't find them on the Gas Safe website and you don't know the gas safe number how do you know they are gas safe
 
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cidfenmaria said:
sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above
Click to expand...

Tectite are push for copper fittings, the filter is the black thing, it the pipe work needs to be vertical or horizontal in the direction it runs, not the angle it currently is. I would call Gassafe if I'm honest with you it looks like a complete amateur job. The benchmark isn't filled in which is literally writing down your readings which you have to carry out to safely instal the boiler so there is no reason to not write them down. I doubt it even saw a
Flue gas analyser.
 
cidfenmaria said:
sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above
Click to expand...

Basically we are querying whether some of the fittings that he has used are suitable. The filter is the black cylinder on the pipework to the right and as has been mentioned at that angle will not be working properly
 
thru recommendation. a handy guy who fit things for me and he is quite good use him in many central heating jobs. He checked the credential previously so I used without second thought at that time,
 
So I am confused is it the handyman that has fitted the boiler or did he recommend the guy ?? If you have checked his credentials I don't understand how you don't know the gas safe number Surely you know who you've paid. Something not adding up here mate
 
not the handy man and nothing to do with the handyman here, he(not the handyman) is a gas installer. I didn't check , first of all I dont know I need to (how silly), second of all I kinda trust the recommendation at that time.
 
You know what they say about assumption. Recommendation or not there is every possibility the guy isn't Gas Safe based on the standard of the work. All we can say is get Gas Safe out as soon as possible to inspect it it is free and they don't need to know the installers details to inspect however they are going to need need these if you want to take it further
 
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