Different length of warranty between the installer and the boiler company?

[cidfenmaria]

Hope some experienced installer here could advise me:

I had a new combi boiler installed last month and I bought 5 yrs warranty from an installer. When I rang the boiler company they said I could only get 2 yrs for that specific model, I then asked the installer why he said that's because he'll need to register for me through a creditor (which I am not sure what it is) The installer also said he'll forward that warranty to me soon.

The above happened a few weeks ago however I am no longer able to get hold of the guy. I am a bit concerned because the offical time to register is running out (30 days says on the boiler booklet). Now should I bite the bullet to ring the boiler company to get 2 yrs (instead of 5 yrs that I paid) base on my position.

 

[jtsplumbing]

What you need to do is 1. do the necessary work in the loft so that complies, 2. Check with GAS SAFE 0800 408 5577.
3. If you cant locate guy who fitted it (Where did you find him) ? Than you will need to try and find another engineer that is prepared to check out what has been done and re-commission your boiler, GOOD LUCK WITH THAT as most will not entertain doing it, if your lucky expect a hefty Bill.

 

[ShaunCorbs]

I wouldn't hold your breath there is absolutely no reason to not fill it out when installibg

Unless your not gas safe

 

[Riley]

Well yes :smile:

 

[Tjdservices]

I think you need to call Gassafe now and get an inspection carried out. You've tried the installer but they are not responding. Your safety, your families safety and that of your neighbours could be at significant risk. Gassafe will inspect, and pursue the installer. If he is not Gassafe they will prosecute and if he is they have the power to hold him to account and get home m to rectify the work or strike him off the register. Don't delay act now before it's too late.

https://www.User PlumbersForums.net...help-and-advice/complaints-report-an-illegal/

 

[cidfenmaria]

call gassafe and was told need a registration number which I need to findout

 

[Riley]

Not A clip in sight that looks pretty dog rough to be honest. You really need to get that inspected. Also is that Tec-tite fittings all the way through

 

[Riley]

View attachment 26645View attachment 26646

call gassafe and was told need a registration number which I need to findout

Based on that work I would be surprised if they were gas safe

 

[Tjdservices]

Those tectite fittings need supporting. That filter isn't doing its job properly at that angle.
I would be very concerned. if it's been thrown in like that with no skill or workmanship it's doubtful that the guy is even Gassafe. Can you get a pic of the flue where it goes through the wall.

You can use the company name to trace them on the find a registered installer
Page.

https://www.User PlumbersForums.net...ent, don't link to it.co.uk/find-an-engineer/

 

[Tjdservices]

Engineers, can you use tectite on PRV's?

 

[Riley]

You see I didn't think so Either

 

[cidfenmaria]

sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above

 

[Riley]

How do you know that the engineer is Gas Safe ?? I am confused if you can't find them on the Gas Safe website and you don't know the gas safe number how do you know they are gas safe

 

[Tjdservices]

sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above

Tectite are push for copper fittings, the filter is the black thing, it the pipe work needs to be vertical or horizontal in the direction it runs, not the angle it currently is. I would call Gassafe if I'm honest with you it looks like a complete amateur job. The benchmark isn't filled in which is literally writing down your readings which you have to carry out to safely instal the boiler so there is no reason to not write them down. I doubt it even saw a
Flue gas analyser.

 

[Riley]

sorry don't quite understand the terms above but sounds like it's not right standard. however the guy is gassafe installer anyway. thanks for the link above

Basically we are querying whether some of the fittings that he has used are suitable. The filter is the black cylinder on the pipework to the right and as has been mentioned at that angle will not be working properly

 

[cidfenmaria]

thru recommendation. a handy guy who fit things for me and he is quite good use him in many central heating jobs. He checked the credential previously so I used without second thought at that time,

 

[Riley]

So I am confused is it the handyman that has fitted the boiler or did he recommend the guy ?? If you have checked his credentials I don't understand how you don't know the gas safe number Surely you know who you've paid. Something not adding up here mate

 

[cidfenmaria]

not the handy man and nothing to do with the handyman here, he(not the handyman) is a gas installer. I didn't check , first of all I dont know I need to (how silly), second of all I kinda trust the recommendation at that time.

 

[Riley]

You know what they say about assumption. Recommendation or not there is every possibility the guy isn't Gas Safe based on the standard of the work. All we can say is get Gas Safe out as soon as possible to inspect it it is free and they don't need to know the installers details to inspect however they are going to need need these if you want to take it further

 

[cidfenmaria]

yes

 

[Riley]

yes

????

 

[Tjdservices]

Can't really add to what has been said, please let us know the outcome of the Gassafe inspection. If you need an engineer to rectify the problems identified by Gassafe then use the find an engineer section on this website.

 

[cidfenmaria]

Sorry just trying to say agree and will contact gassafe again. the previous info is trying to answer query why I endup using the installer

 

[Riley]

As said good luck and please keep us updated if you do need work re-doing then one of our guys no doubt will be happy to help

[DLMURL="http://www.ukplumbersforums.co.uk/im-looking-plumber-gas-engineer/"]I'm looking for a Plumber or Gas Engineer[/DLMURL]

 

[jtsplumbing]

Well you have a new Boiler with NO Warranty, NO Compliance Certificate and if you have a problem NO House insurance, Looking at the photos it looks more like a DIY job or your handy-man has done it, I fit Ideal boilers and Proberly like a lot of guys on here belong to installer clubs, where we do the registration paperwork for the customer, and in some cases this grants extra warranty's because they know that the job complies with regulations, You have an install that complies with nothing

 

[Millsy 82]

You know what they say about assumption. Recommendation or not there is every possibility the guy isn't Gas Safe based on the standard of the work. All we can say is get Gas Safe out as soon as possible to inspect it it is free and they don't need to know the installers details to inspect however they are going to need need these if you want to take it further

I've seen many gas safe installers do a worse job than that. Just because someone is gas safe doesn't make them install neatly or correctly it just means they know better.

From what I see from the photos screams cheap to me

 

[jtsplumbing]

Cheap ! must have spent more on fittings than he earned in wages, Its only my opinion but I think his Handy-Man as done it & OP is trying to get the warranty on the boiler, Strange he cant get hold of installer, says he was recommended, then get hold of person that recommended him, Must be easy to find , who supplied the boiler ?

 

[GasmanxxxR1]

Love to know what has actually gone on in this job

 

[cidfenmaria]

Engineers, can you use tectite on PRV's?

thanks I understand the filter now. what is wrong with tectite and prvs, I dont know what/where they are as Im not a pro in this field. what should they look in a correct way. I'd like to mark this down have in mind for when someone's coming if that's possible.

 

[cidfenmaria]

Cheap ! must have spent more on fittings than he earned in wages, Its only my opinion but I think his Handy-Man as done it & OP is trying to get the warranty on the boiler, Strange he cant get hold of installer, says he was recommended, then get hold of person that recommended him, Must be easy to find , who supplied the boiler ?

The handy man is not a gas engineer but the one referred is. I wish they are the same person.

 

[mfgs]

Terrible install. Just get his gas safe number and let gas safe do a free inspection. Surely you have the installers company address on an invoice? You can then look it up via postcode on the gas safe website.