Hi
I have recently employed a property development firm to completely renovate my bathroom. It is a very long story but I have summarised my growing concerns below:
They are checkatrade registered, Which registered, and trading standards registered and have very good reviews on those websites which is what we went on. However I have checked the terms and conditions for each of these sites regarding a whole multitude of areas they have not adhered to what they are supposed to regarding when they are attending, deposit being protected, treating us and our home with respect, cancellation notices, amending quotes, etc.
I am at the point now where I am seriously stressed and concerned and wondered if anyone could give any advice or share experiences to help us?
Thanks
I have recently employed a property development firm to completely renovate my bathroom. It is a very long story but I have summarised my growing concerns below:
- Initially they were fine until I signed up and paid 50% deposit.
- Since then they have been really poor with communication and very rarely reply back to my emails/texts and when they do it never actually answers all my queries.
- They kept stating an electrician would come out before works started for an assessment and he never turned up and they have never clarified why.
- Their supplier for the bathroom suite stated our choices were in budget then the quote can back 32% over budget.
- They have now this week started work and I am very concerned with their behaviour as I don't have any expertise to check their handy work at the moment but the mess and some damage they have left is concerning.
- We put our own carpet protection down and they stated they would be with us at 9 a.m. and turned up at 12 noon and just before turning up stated that they needed a large space for all their tools to be stored in the house, we only have a small terraced house so we accommodated where possible and they put carpet protection down in our spare bedroom.
- The next day they stated they would arrive between 8 a.m. - 9 a.m. and arrived 11:30 a.m. with no explanation.
- The 2nd day (yesterday) was the most concerning as they have caused some minor paint damage in our spare bedroom and our hallway/stairs/landing. They have taken over the whole spare bedroom without us giving them permission and not put carpet protection down in those new areas. They have dumped the tiles/grout/plaster/adhesive/whole bathroom suite in our house even though it is nowhere near ready for them to use/install yet. They have left mess everywhere and never cleaned up and some of the plaster bags were split and leaking on the floor (which was protected) but all you could smell in the air when I came home was plaster and they just left the bags leaking.
- They come late (so far never before 11:30 a.m.) and have never stayed beyond 4:30 p.m. yet.
- One of their labourers allegedly got a minor electric shock and they now want us to pay their electrician for an extended check which I completely understand but don't trust if their concerns are genuine.
They are checkatrade registered, Which registered, and trading standards registered and have very good reviews on those websites which is what we went on. However I have checked the terms and conditions for each of these sites regarding a whole multitude of areas they have not adhered to what they are supposed to regarding when they are attending, deposit being protected, treating us and our home with respect, cancellation notices, amending quotes, etc.
I am at the point now where I am seriously stressed and concerned and wondered if anyone could give any advice or share experiences to help us?
Thanks