Strange gas fire problem

[Unregistered]

Hi
I have a living flame gas fire fitted about 10 mth ago , the problem is when its been on for more than ten mins
The control knob gets super hot as does the gas supply pipe, surely this cant be right can it ?

 

[Rickster123]

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And don't use the fire!

 

[Dotty]

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[Unregistered]

Anyone any ideas ?

 

[Rickster123]

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