M
Mrs Tara Plumbi
Take todays example.
9am lady on phone says we fitted her boiler about 2 years ago.
Her CO alarm went off last night - whoever she called said her gas fire was OK but turned off her boiler thinks that is the cause.
I know Mr TP can't get there for ages so I told her to call someone else AND I recommended another local gas engineer for her to call.
But I did take all her details down first and checked them after the call.
We have never worked in the property and never even given a quote.
So why not just tell me about her problem instead of telling me we fitted it?
I called G.S. - sure enough the boiler is not even registered so who knows who fitted it? Perhaps it was DIY?
Anyway I did call the lady back.
Told her we've never been there, it should have been registered by law and could be a dangerous or illegal installation - you know me - straight to the point.
Lady doesn't seem bothered, of course, she's got some other plumber there now checking it out.
And you know what.
If it was a faulty installation would she have been telling everyone that we did it?
9am lady on phone says we fitted her boiler about 2 years ago.
Her CO alarm went off last night - whoever she called said her gas fire was OK but turned off her boiler thinks that is the cause.
I know Mr TP can't get there for ages so I told her to call someone else AND I recommended another local gas engineer for her to call.
But I did take all her details down first and checked them after the call.
We have never worked in the property and never even given a quote.
So why not just tell me about her problem instead of telling me we fitted it?
I called G.S. - sure enough the boiler is not even registered so who knows who fitted it? Perhaps it was DIY?
Anyway I did call the lady back.
Told her we've never been there, it should have been registered by law and could be a dangerous or illegal installation - you know me - straight to the point.
Lady doesn't seem bothered, of course, she's got some other plumber there now checking it out.
And you know what.
If it was a faulty installation would she have been telling everyone that we did it?