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Read the thread again he went out but the customer forgot to leave a key so he did attend. He then fell ill.
The original post says he tired to go out 2 days later. If I was contacted saying my work was leaking I’d be there if at all possibly within a couple of hours. The OP being ill is unfortunate but not really the customers problem, it’s a foreseeable event a business should have a contingency plan for. If in either instance I or someone working for me couldn’t attend pretty sharpish I’d be calling in a favour from a different firm I respect even if it meant paying for it. It’s not worth risking your reputation/liability insurance etc etc.
The customers trying to pull a fast one no doubt but that’s just being in business. I’d offer him £200 as a goodwill gesture first possibly but it’s just not with the time/effort/risk fighting it. It’s business not personal.