No it was only for 4 hours labour (35 per hour)
Thank God for that that's more bearable.
Discuss Leak in customer house. in the Plumbing Jobs | The Job-board area at PlumbersForums.net
No it was only for 4 hours labour (35 per hour)
Sorry I meant total job value.You say a boiler service here.
Hi mate, to clarify. I've asked him if he has fixed the leaked does he still have the faulty elbow, does he have any video or pictures. He hasn't responded to this message? I sent that roughly 24hrs ago.In the opening post and post #19 you say he’s fixed the leak, you also says he’s got on with the job which was the reason why I said just chalk it down to experience and move on, really because there’s no real evidence of a leak apart from the damage, but now you’re saying he doesn’t have the part to fix the leak.
Plus, all that damage from a small solder leak? cabinets and Lino damage to £350? I just assumed he’d called out emergency plumber on extortionate hourly rate to fix the leak...
seems the story is getting a little twisted here pal
Firstly nobody is perfect, only fools do not learn by their mistakesHi what's the best advice in dealing with a leak in a customers house?
1. Stripped out bathroom suite, installed 1st fix shower pipes in stud wall.
2. Turned water on, cheeked all joints.
3. Show customer completed works. Happy with job and paid me
4. Get a phone call 3 days later saying there is a leak. I get him to discuss over the phone. He idtenifies it as the shower pipes, precisely the speed fit cap I've capped the end off with. Job done. Call me back later to say its not its the soldered elbow at the wall.
5. I arrange to go there a couple days later, call him on the day before no answer. Texts me in the middle night saying he has forgot to leave me a key. Can I come the following day?
6. The following day I get shingles confirmed and decided to take a few day off. He is now not happy.
7. After taking two days off, I make contact. He has now fixed my leak, cracked on with the job because he could not wait and sent me an estimated damage cost of £350.
8. Try to resolve over messages, he lift the water on while property was empty, no one went to house till 2 days after plumbing work was done etc
Now it's getting pretty heated.
To summarise, this is my first unhappy customer. I went self employed in May. I have insurance etc. He wanted the job done cheap as chips. He was plumbing in the kitchen sink to a 1st year level. One of his DIY moments could have caused this.
What is the correct procedure you experienced guys go through when this sort of things happened?
Cheers Ryan
Reply to Leak in customer house. in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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