BBC Watchdog - British Gas

[diamondgas]

Think the main reason that the quoted figures are higher Diamond is due to BG taking over a lot of the competition in recent years, Dyno,Ph jones and when the say engineers they are probably including the guys who do the work on the white goods.

They bought the AA whilst i was working for them ... I understand where you're coming from .. The BG MD was doing his best at damage control IMHO ... As they've always have done since I can remember! They have a customer base to rival none! AND as long as the scaremongering continue to tell folk that they mustn't trust "joe Bloggs" their loyal customers will not want to deviate!! Watchdog adds as much to the problem as it tries to repair in my opinion!

 

[davidsr2]

The MD (Chris Jansen) was less than honest in some of his replies IMO, you will know Diamond the sales culture for all customer facing staff and the sales before service culture there. Spot on with the scaremongering their sales tactics/staff paint us sole traders/small business as evil cowboys who are out to rob them of every penny they have if they are not covered by a BG product.

 

[diamondgas]

The MD (Chris Jansen) was less than honest in some of his replies IMO, you will know Diamond the sales culture for all customer facing staff and the sales before service culture there. Spot on with the scaremongering their sales tactics/staff paint us sole traders/small business as evil cowboys who are out to rob them of every penny they have if they are not covered by a BG product.

Alas they may have utalized the likes of watchdog to their benefit! End of the day they're a business out to make money! As are we all They happen to have a lot more years in the making than most of us will ever muster

 

[goz666]

My son in law works for dynorod, they're also target driven. They've just been split into two teams to fight each other over the month for sales, winners get a bonus, losers get nothing. They've been told, don't change a tap washer sell a set of taps £95 + VAT fitted. The taps are about £12 a pair.
His mate quoted to change a cold water mains tank a few weeks ago at a house I was working at (fitting a bath) 25 gallon £880 inc VAT.

 

[Resolute]

My son in law works for dynorod, they're also target driven. They've just been split into two teams to fight each other over the month for sales, winners get a bonus, losers get nothing. They've been told, don't change a tap washer sell a set of taps £95 + VAT fitted. The taps are about £12 a pair.
His mate quoted to change a cold water mains tank a few weeks ago at a house I was working at (fitting a bath) 25 gallon £880 inc VAT.

I thought Dyno were mostly franchises though? When I subied to them I wasn't asked to sell anything!

 

[goz666]

I thought Dyno were mostly franchises though? When I subied to them I wasn't asked to sell anything!

Yep, this is still a franchise but they expect them to sell, sell, sell. It only used to be mandates at one time, signing people up to insurance but now it's sell whatever you can.

 

[Backboiler]

BBC iPlayer - Watchdog: 19/04/2012

i am not very good with computers , but it tells me is not available yet .......????

I wouldn't be surprised if BG have the power to ban the repeat from iplayer

 

[SafeGasInstall]

no no ....watched it , not really enough questions asked ..they could have gone deep in to it imho

 

[Billy Bob Bob]

just watched it on i player the BG MD squirmed quite a lot and lied like a honest MP

 

[SafeGasInstall]

they should have film a visit from one of them bg engineers !