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Gary71
All companies want to make money no harm in that. Here's a scenario, I'm in a customers house and service the boiler, I fill out my paperwork and advise the customer on the benefits of trv's, remote heating controls or a Magnabooster. The customer declines and I leave literature for the product I've advised on. That's it, my job their is done, what the customer does with the advise I've given is totally up to them, no pressure at all. Would it be best if I serviced the boiler and gave no advise at all?
Its all about credibility, you should be in a position to do your job as a service engineer and leave sales to the salesmen.