Discuss BBC Watchdog - British Gas in the Plumbing Jobs | The Job-board area at PlumbersForums.net
The chances are, you can't get many parts for the boiler,
So why not just say you cant a heat exchanger for it when you can more than likely still get the gas valve, thermostat and thermo couple and probably still be able to get hold of burner
I can see we will never agree on this, you have obviously got a real problem with British Gas. So I will say tara for now.
When is the best time to upgrade?
As a general guide, boilers over 15 years of age are likely to be the least energy efficient and most difficult to source parts for if they should break down unexpectedly. Therefore it might make sense to replace an old boiler sooner rather than later.
[DLMURL="http://www.domgen.com/newslines/issue_2/boiler.html"]Newslines: Is your boiler ready for retirement?[/DLMURL]
Needing a laptop to take the case off pmsl
Yes If I come across a boiler which is new to me, then I will look at the manufacture instructions, isn't that what they are there for? The one thing with working for British Gas is I can't say to a customer "sorry, don't work on them" which Is what a lot of local firms tend to say. At British Gas we have to work on every appliance out there as long as its service listed. I went to work in Derby for a couple of weeks to help out in that extreme cold weather we had and I came across a boiler called a Wolf, thank god it wasn't service listed lol. Have you ever heard of a boiler called a Wolf?
At last someone who can see common sense, thanks Hybrid.I don't work for BG but when a boiler is getting on in years I advise that the customer starts putting some money aside for a replacement in the event that it carks it. That's not disingenuous, it's sensible advise.
If you want to trawl ebay and ring around for weeks on end you'll probably be able to find a part for any boiler. After all that there's no guarantee that some other component isn't coming to the end of it's life and will soon need replacing.
At last someone who can see common sense, thanks Hybrid.
At last someone who can see common sense, thanks Hybrid.
Advising someone to put some money aside for a new boiler when the current one is getting old is good advice.
However, when a customer of BG has paid for Home Care over a number of years, possibly right through the life of their boiler, it won't be surprising if the customer wants to keep the boiler going as long as possible.
Which is when a conflict of interest arises, i.e. having taken the HC payments over the years, BG want to get the aging boiler off contract.
Telling a customer that "our supplier no longer keeps the parts" may be very convenient for BG, but the customer is likely to want them to look a little further afield than right under their noses.
British Gas Technical service and repair engineers DONT sell boilers, we advise on the need to think about replacing the boiler and then ask the customer if they'd like an adviser to give them further advise on what boiler to go for and what the cost will be. I personally think British Gas are way too expensive on the installation side of the bussiness.Very good advice from Hybrid, but how would you equate that to BG's cooperate ethos which would prefer their engineers to make the sale of a new boiler at the first opportunity, it was like that 25 years ago when they used to give us turkeys for Christmas if we sold enough, then moving on to training days where they tried to turn us in to salesmen with leaflets.
If you lean towards Hybrids way of thinking then fair play to you, but there's enough wearing the same uniform as you still chasing the turkey.
British Gas Technical service and repair engineers DONT sell boilers,.
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