Ideal boilers, disgusting tactics!!

[joni os]

Thank you Ray for taking up the issue. Not only is it the distress to a 85 year old lady.Blaming an overzealous service engineer ignores the subsequent £125 demand letter, which gives credence to it being the direct result of a company policy.
Mandatory requirements should be clear and separate from recommendations. The issue of ID notices is for safety, inappropriate IDs, issued for commercial reasons, leave us all less safe.

 

[Stoney Ground]

Thank you Ray for taking up the issue. Not only is it the distress to a 85 year old lady.Blaming an overzealous service engineer ignores the subsequent £125 demand letter, which gives credence to it being the direct result of a company policy.
Mandatory requirements should be clear and separate from recommendations. The issue of ID notices is for safety, inappropriate IDs, issued for commercial reasons, leave us all less safe.

The letter is probably a standard response to the engineers ID on a boiler, not a human thing.

I've had a Vaillant engineer accuse me of taking a part off a boiler and removing it from site when I did a power flush,because I didn't know how to put it back. It was an air inlet duct twist in and one screw, not that I needed to remove it.

WB have market share more boilers more engineers, I don't think anyone comes close.

The question is ratio of engineer to product, which will alter around the country.

 

[ShaunCorbs]

Tbh Ray I don't think you will get far with the commercial officer, don't think he will have much sway with the domestic techs/ engys

But worth a try

 

[REDSAW]

someone has already contacted me via pm

 

[Riley]

From ideal??

 

[newcastle phill]

As above ??

 

[REDSAW]

From ideal??

yes...

 

[Rickster123]

yes...

How many free pens did you get?!

 

[Riley]

How many free pens did you get?!

Tell you what you fricking make me laugh

 

[Scott_D]

Can you share as its a private section?