Thank you Ray for taking up the issue. Not only is it the distress to a 85 year old lady.Blaming an overzealous service engineer ignores the subsequent £125 demand letter, which gives credence to it being the direct result of a company policy.
Mandatory requirements should be clear and separate from recommendations. The issue of ID notices is for safety, inappropriate IDs, issued for commercial reasons, leave us all less safe.
Mandatory requirements should be clear and separate from recommendations. The issue of ID notices is for safety, inappropriate IDs, issued for commercial reasons, leave us all less safe.