Urgent - Advice Appreciated Please

[cr0ft]

Hi all,

I bought a light stone resin shower tray from an online supplier last week. Came to fit it for my customer on Friday and, as the attached pictures show, I couldn't get the legs fitted to the tray. The screws are splintering the stone resin tray or in some cases just snapping in half. I have even tried pilot drilling the holes and the screws just won't go further than half way in.

The result is I can't fit the feet. Having emailed the supplier the photos, they are refusing a refund as I should have screwed straight through the plastic foot bracket into the tray. What they don't realise is I have already tried this with identical results, so I've removed the foot brackets to show them the issue clearly.

As I've supplied the tray I accept I'm going to have to buy another one elsewhere and take this up as a separate issue. I am so annoyed at this but would appreciate some impartial opinion. Am I right to be seeking my money back?

Cheers!

 

[dontknowitall]

I've never trusted the legs on these due to the weight involved and it might only be a matter of weeks until something happens where the whole thing has to come out (at my expense).

Instead I make a frame then put ply on top. Good jump around to ensure it doesn't move or creak then a whole tube of decent glue. Never had a problem ... famous last words!

 

[stevetheplumber]

must admit ive never seen legs that screw into resin cast bases looks like a night mare im definatly a timber base man

 

[Resolute]

Looks like a design fault to me, the properties of the base would make screws a nightmare!

 

[SimonG]

I've fitted a coupke like this previously and they've been a nightmare, screwholes full of resin and screws not tightening, resulted in plywood base being constructed.

I prefer mira flight with the riser kit, spot on or the good old plywood and timber.

You should be able to get a refund though as it's not 'fit for purpose' under sales of goods act.

 

[PlumbBobBob]

thats not good keiran certainly not fit for purpose

 

[gaspastemania]

Have fitted lots of these types of trays and now use timber and ply bases as mentioned above . It will solve your probs and wont have the hassle of chasing money back which you prob wont get anyway .

 

[unguided1]

as above timber base or flat on the floor.

 

[ecowarm]

or bed on a couple of rows of bricks

 

[cr0ft]

Well unusually the manufacturer has contacted me. Apparently some stick on pads were supposed to be supplied which weren't. They're going to get them out to me for Monday so I can do the job. Agree with constructing a timber base from now on though. Never had any hassle with leg kits before though to be fair.