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Dear lord please just get an independent survey and assessment carried out. Our opinion on the work is worthless because it is nothing but opinion. None of us have assessed the work or looked up close or even been privy to the spec of the materials used. We could tell you how it should be done and what to use but that’s a million miles off what the councils opinion is. You still haven’t told us what you paid for this lagging. Sometimes you get what you pay for. You are looking for someone here to turn round and say it’s unacceptable because ... but we can’t as there are too many external factors. For my opinion not that you’ll care I have seen a lot worse likewise I have seen a lot better.