I can hear water in my pipes

[Abby King]

Don't panic. If you knew how much water was leaking all over the country you would be amazed. I am not saying that an underground leak like the one you may have can't do damage but it is unlikely in my opinion. I haven't come across that much damage caused by underground bursts during my working life.
If it is something they will not fix then you will need to employ a Plumber to sort it for you. It is your responsibility if it is on your property. They will advise you when they see you next week on the best course of action.
Underground water mains can be difficult to find and in a lot of cases they are better replaced. How old is the property?
Do you know what the main is made of?

Thank you so much for your reply that has put my mind at rest! Is it likely to be a really expensive job if the water board cannot fix it? The property was built in the 60’s, it’s an ex council house. I don’t I’m afraid, we aren’t sure where the pipes lead either. Again thank you so much!

 

[Last Plumber]

Thank you so much for your reply that has put my mind at rest! Is it likely to be a really expensive job if the water board cannot fix it? The property was built in the 60’s, it’s an ex council house. I don’t I’m afraid, we aren’t sure where the pipes lead either. Again thank you so much!

It depends on distance, ground, whether a mole can be used or it needs excavation. There are many if's and but's.
One step at a time. See what they say first. Then come back and let us know if you need more advice.
If it was the 60's I would guess it is Copper or Black alkathene but I could be wrong. It doesn't really matter anyway, it will get sorted whatever it is.

 

[Abby King]

I understand, I’m a bit of a worrier unfortunately so always thinking of the worst. I will wait and see what the water board say and go from there. I really do appreciate your help, it’s much appreciated