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magunra3k

Hello

I was called earlier today by my wife who was in a bit of a panic after a visit from a British Gas heating Engineer, I have to admit his training in telepathic Boiler diagnosis must have been a sight to behold as he had pretty much determined the cause of our boiler problems without entering our property! seems because we had failed to pay BG to power flush our system two years ago when a previous engineer had advised and quoted us to do it meant our current problem was the result. But he didnt stop there, he also informed my wife that due to a change in legislation our flue was no longer able to perform its task and would need an expensive upgrade, if we didnt pay for the work ,the next time BG serviced our system it would be condemned, he went on to inform my wife that our boiler was also on the reduced parts list,and that if they didnt have the part they would no longer fix it, so an i quote " rather than spend money on the flush and the flue it would be better to put the money towards the cost of a new boiler".

Now call me skeptical but im not willing to accept the word of a dude who stands to benefit from replacing something that was working perfectly well for the two years prior despite being told it needed flush,not to mention the local heating engineer who i asked to check it after BG told me it needed flushing was not convinced after he inspected it.Our local engineer did mention our pipes were narrow gauge and were prone to cloggs and that our boiler was too large for our house and not very popular with BG as it is prone to faults, but a good boiler when working correctly.

Anyway the BG engineer didnt manage to make a sale and did fix the boiler but said it was unlikely it could be fixed again by BG as it was on the "reduced parts list" because it was more than 10 years old.

so the questions i have are , should i drop the homecare400 cover and move?, will i get the same response from another company? if the life time of a boiler is only 10 years or less why are they so expensive to replace? its a big kettle at the end of the day, okay i know im over simplifying it but its job is to heat up water and move it around some pipes, if its life span is so short then why are BG quoting the price of a quality used car for a new one? If sludge is caused by water moving through steel/iron radiators and is so detrimental to the boiler and heating system,why did someone make radiators out of steel/metal or foresaw that it might be an issue and coat the inside of them with something that doesnt breakdown when its in contact with water? thats like making a bath out of MDF.
 
Hi there mate and welcome to the UKPF. They are correct in saying it's harder to get parts but that's purely because they go straight to the manufacturer where as a firm would source the part on the Internet . If I were u I'd get a local gas engineer who comes recommended to maintain your system . Youl probably get another good while out of it but the monthly plan is waste of time. I come across this quite often. But because all boilers are condensing now means that the parts in your boiler are becoming harder to locate so might be worth speaking to a local engineer and see what he thinks regarding how your boiler looks , performs to see if plenty life left .
 
Hi and welcome ,

What you red to remember that boilers work very hard all day long its like have a car on a rolling road and revving its guts out for several hours a day, in a nutshell parts eventually fail.

Nothing comes cheap in plumbing and heating either cheap means pants however BG are a large company with big overheads and shareholders to satisfy so they will always be at the expensive end of gas work.

Unfortunately nothing lasts forever and if it did nobody would earn any money get a few prices from gas engineers .
 
The BG man failed to point out that if you did have a new boiler you would still need (and have to pay for) the system flush, unless BG include that in their (usually) overpriced boiler replacements.

Post the make / model of boiler and see what comments it brings.
 
sounds like typical BG to me, fair enough, boiler maybe 10 years old, and maybe parts are becoming more unavailable, best off getting your local guy to give you an honest opinion.
 
I get this complaint quite a lot from people, where BG quote a flush for about 800 quid and tell them future problems due to sludge aren't covered.

I have flushed out numerous systems where BG have quoted and they have been filthy and restricted. I can't really blame BG as they are an insurance company at the end of the day and if they give you advise and you don't take it they won't keep throwing parts at it.

I have also flushed out a few systems where just the cold feed vent was restricted and water pretty good, but like any multi national you will get good engineers and bad ones.

Imo though they should always visit the property and check as an overheat may be the result of a clogged system, it may be a faulty stat and nothing to do with the water quality
 
What boiler are we actually talking about! Some are better than others...
 
If you add up your monthly premiums over the time you've paid them, I would bet that they total far more than it would have cost to have a local engineer do an annual service and one-off repairs as and when needed. That's how the likes of BG money after all!

Dump the service plan, find a trustworthy, recommended local engineer and be guided by his/her advice.
 
Hello

I was called earlier today by my wife who was in a bit of a panic after a visit from a British Gas heating Engineer, I have to admit his training in telepathic Boiler diagnosis must have been a sight to behold as he had pretty much determined the cause of our boiler problems without entering our property! seems because we had failed to pay BG to power flush our system two years ago when a previous engineer had advised and quoted us to do it meant our current problem was the result. But he didnt stop there, he also informed my wife that due to a change in legislation our flue was no longer able to perform its task and would need an expensive upgrade, if we didnt pay for the work ,the next time BG serviced our system it would be condemned, he went on to inform my wife that our boiler was also on the reduced parts list,and that if they didnt have the part they would no longer fix it, so an i quote " rather than spend money on the flush and the flue it would be better to put the money towards the cost of a new boiler".

Now call me skeptical but im not willing to accept the word of a dude who stands to benefit from replacing something that was working perfectly well for the two years prior despite being told it needed flush,not to mention the local heating engineer who i asked to check it after BG told me it needed flushing was not convinced after he inspected it.Our local engineer did mention our pipes were narrow gauge and were prone to cloggs and that our boiler was too large for our house and not very popular with BG as it is prone to faults, but a good boiler when working correctly.

Anyway the BG engineer didnt manage to make a sale and did fix the boiler but said it was unlikely it could be fixed again by BG as it was on the "reduced parts list" because it was more than 10 years old.

so the questions i have are , should i drop the homecare400 cover and move?, will i get the same response from another company? if the life time of a boiler is only 10 years or less why are they so expensive to replace? its a big kettle at the end of the day, okay i know im over simplifying it but its job is to heat up water and move it around some pipes, if its life span is so short then why are BG quoting the price of a quality used car for a new one? If sludge is caused by water moving through steel/iron radiators and is so detrimental to the boiler and heating system,why did someone make radiators out of steel/metal or foresaw that it might be an issue and coat the inside of them with something that doesnt breakdown when its in contact with water? thats like making a bath out of MDF.

How many "quality used cars" that cost 3-4k would you expect to last more than 10 years? Most people wouldn't keep a new car 10 years let alone a used one. If they did by the time they come to sell it would lose more than the cost of a boiler installation in depreciation.

I never understand why people complain at the cost of something that is used more frequently than a car and is more essential to most people yet costs a fraction of the cost of a new car.
 
I never understand why people complain at the cost of something that is used more frequently than a car and is more essential to most people yet costs a fraction of the cost of a new car.

And they've probably bought 3 new T.Vs and half a dozen new phones as well during the lifetime of the boiler.
 
How many "quality used cars" that cost 3-4k would you expect to last more than 10 years? Most people wouldn't keep a new car 10 years let alone a used one. If they did by the time they come to sell it would lose more than the cost of a boiler installation in depreciation.

I never understand why people complain at the cost of something that is used more frequently than a car and is more essential to most people yet costs a fraction of the cost of a new car.
I have started using a similar tact when talking to people about maintaining their central heating or even upgrading. We all live in houses for two main reasons, to keep us warm and dry. Everything else is just a luxury, and that is how your priorities should be laid out. Most people ignore me though and just buy a bigger telly!
 
Your better off sticking whatever money you pay them each month into a pot. Then let it build up. When something goes wrong give a recommended local gas man a bell to sort your problems.
BG are just con men. They pay there blokes commission to sell goods that 9 times out of 10, people don't even need.
 
You are right to be wary, I would be too.
And Yet
Everything the BG guy said could be true.

Best thing is to get second opinion from independent GSR engineer.
 
The fact that new boilers, which are "state of the art" are only lifed for 10 - 15 years is frightening, In 4 homes I've owned, all the boilers were over 15 years old. My current one is nearly 20. My inlaws have a Potterton, that was serviced last week.......23 years old LOL
Items are manufactured to a "life" these days. I'm a Maintenance Engineer, in the glass industry, it's amazing how many items over the last 10 years I've been there, actually give up at their approximate life ex date. Great earner for manufacturers though.
I'm sceptical of BG, and only 10 minutes ago, I booked for an assessment on Monday. :banghead:

Cheers

Jay
 
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you can get parts for nearly all boilers if you are happy to pay as they cost more as time goes in, hate to say it but parts center carries almost everything if you can face shopping there :)
 
you can get parts for nearly all boilers if you are happy to pay as they cost more as time goes in, hate to say it but parts center carries almost everything if you can face shopping there :)

and have enough time eg a day for someone to come down :D
 
BG are a business and as such want to make as much money as possible from its customers. It a common business goal :)
 
It sounds to me like the BG engineer fixed your problem (which you haven't actually explained what it was?) and offered you some best advice. It sounds like something has been lost in translation regarding your flue, as a change in regs would normally result in a Not to Current Standards warning notice being issued, very common as regs are constantly being amended. As for advising you that your boiler is on the reduced parts list - wouldn't you be annoyed if it came to the depths of winter and your boiler broke down and the part was no longer available and you hadn't been previously warned of this potential problem???
 
you are being taken for a ride..as most of their customers are..most pay u' and get robbed quite happily ...a small number ask questions ,as you have done

get an independant in ...amd cancel cover...what you save over ten years...have a good holiday on it ........
 
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