Discuss If your boiler broke down, you don’t need a boiler service... in the Plumbing Jobs | The Job-board area at PlumbersForums.net
...you need a breakdown repair! No better way to rub up a plumber the wrong way folks
When it's a customer that's new, or doesn't have their boiler regularly serviced I always now make a point of asking is it working correctly? Funny how many usually say no and think a service will magically fix it!
as mr pork chop says i laways ask what the problem is with the boiler, with new customers who say they want boiler service
This job actually is not rocket science. We can command a decent charge, and most jobs are straightforward.
The least we can do is treat punters with respect - it is amazing how often it is reciprocated. Why talk to or about them as if they are all morons? As per the above, most awkward situations can be avoided at the initial enquiry stage. My first phone contact will reveal parking situation, whether the caller is a tenant (!) and the nature if the fault or otherwise. I explain HOW I charge, and the fact that I expect payment on the visit and, if parts are required, at least a deposit for the materials. Sometimes the response to the money side will be "Thanks, I will call you back". I respond with, "that's fine, but leave a message if you don't get an answer". I KNOW, however, that almost 100% of those wont call back as I have charged "too much". But that is fine, I have wasted a bit of time on the phone. Those that say yes will know exactly the score and life is easier.
Anyway, and my actual point, why would a punter not expect a service to make a boiler work properly? People take their cars for a service when it is misfiring or generally running poorly. It is t their jib to know about boiler servicing issues. It is not difficult to ask about symptoms, and advise that a "standard service" will not rectify, and explain the (your) procedure.
Every one seems to want to start the day with stress. Work out your gameplan and don't be afraid to share.
But would you book your car in for a service and not mention the issues, noises and faults, expect the garage to find it themselves and fix fit the same cost?This job actually is not rocket science. We can command a decent charge, and most jobs are straightforward.
The least we can do is treat punters with respect - it is amazing how often it is reciprocated. Why talk to or about them as if they are all morons? As per the above, most awkward situations can be avoided at the initial enquiry stage. My first phone contact will reveal parking situation, whether the caller is a tenant (!) and the nature if the fault or otherwise. I explain HOW I charge, and the fact that I expect payment on the visit and, if parts are required, at least a deposit for the materials. Sometimes the response to the money side will be "Thanks, I will call you back". I respond with, "that's fine, but leave a message if you don't get an answer". I KNOW, however, that almost 100% of those wont call back as I have charged "too much". But that is fine, I have wasted a bit of time on the phone. Those that say yes will know exactly the score and life is easier.
Anyway, and my actual point, why would a punter not expect a service to make a boiler work properly? People take their cars for a service when it is misfiring or generally running poorly. It is not their job to know about boiler servicing issues. It is not difficult to ask about symptoms, and advise that a "standard service" will not rectify, and explain the (your) procedure.
Every one seems to want to start the day with stress. Work out your gameplan and don't be afraid to share.
Or put your car in for a service one year then feel you have a imaginary contract including 24/7 free breakdown repairs!
GAS SAFETY WEEK...enjoy but respect some gas protocol
Or put your car in for a service one year then feel you have a imaginary contract including 24/7 free breakdown repairs!
GAS SAFETY WEEK...enjoy but respect some gas protocol
Or put your car in for a service one year then feel you have a imaginary contract including 24/7 free breakdown repairs!
GAS SAFETY WEEK...enjoy but respect some gas protocol
But would you book your car in for a service and not mention the issues, noises and faults, expect the garage to find it themselves and fix fit the same cost?
Reply to If your boiler broke down, you don’t need a boiler service... in the Plumbing Jobs | The Job-board area at PlumbersForums.net
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