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Deleted member 84970
Yep, he phoned to say that the Worcester is his preferred choice!!
Discuss Boiler condemned by British Gas in the Plumbing Jobs | The Job-board area at PlumbersForums.net
Doesn’t mean it is yours though.Yep, he phoned to say that the Worcester is his preferred choice!!
Doesn’t mean it is yours though.
Are you having a magnetic filter?
You do not have to say, but did they give you a labour only quote ? Or a full install quoteYes having a new one fitted. Im buying the parts so have to get a Worcester magnetic filter and that gives me an extra 2 years warranty !
Have also to get the boiler which is
Worcester Greenstar 34CDi Classic Combination Boiler Natural and flu pipe and a hive central heating controller !
Ive to goto cityplumbing and pay for it next week
That’s where I was heading mate.May I ask why your getting the parts
Didn’t answer my question though?No probs in answering that.
The guy whos doing it for us has an account with them and said he will get an order number and pay it that way. getting him to do other things as well so he said he will give us the price that he gets it for which im more than delighted with.
Dont worry hes very well known and Gas safe
Didn’t answer my question though?
He has told me the price of the boiler and the labour cost
But to get back to BG, was this "advice" ever in writing? If not, then I do not see how they could fall back on it. What were you being covered for, in return for your premiums, after the "advice".
Folk do not realise these contracts are insured based and governed by the Financial Conduct Authority. I would not take the bosses comments as gospel, especially if there is no instruction in writing.
Cheaper doesn’t mean better quality did you think about that?Unsure of the reason as to why he prefers me to do that. Either way im more than happy to do that plus his labour charge is less than other quotes i got, albeit the other company was alot bigger than this guy.
He is also doing it quicker for us which we are very grateful of as it was -2 this morning and my poor kids are freezing even with heaters scattered everywhere.
What had happened was that we had to keep resetting the boiler. It would then stay on for 3 or 4 days without any issues then after that it would go off maybe twice a day.
The 1st engineer said to my wife that he renewed some filters in the boiler but should really get it flushed or a new boiler and we got a letter within a few days with a price. He never said it could cause damage etc...So it was hi opinion.
BG emailed me yesterday saying that if we are advised on the flush and we dont take it, then something happens then they can refuse the claim.
My other gripe is that BG knew we didnt get the flush but still continued to take our direct debit knowing that any future breakdown wouldnt be covered, even if we did get the flush..
Did the confirmation letter state that they would refuse further service? If not, they cannot rely on an email after the subsequent failure. They may have a clause in the contract itself to support them. However, I suspect a lawyer would say that by accepting further premiums, and
without a letter stating further breakdowns would not be repaired, they are obliged to provide that service.
Assuming the letter did not make the relevant statement, my next move would be to ask them to provide a copy of the clause upon which they are relying. Don't let them get away with it. Don't do the common thing, threatening to tell the newspapers. They can handle newspapers, even of they were interested.
If they cannot come up with the clause, ask them how to complain to the FCA. They will definitely not like that. It costs them money even if a complaint is not upheld.
I had a slightly similar issue with an insurance company. To cut a long story short, they refused a claim upon the definition of "property". After countless calls and discussions, I asked them to outline the clause or paragraph that would support their definition. They gave up and paid out.
Good luck.
I don't understand how you are not managing to keep the house warm using electric heaters
We managed to borrow a few heaters so the house is fine and the kids have those onesies so fine in bed at night.
if its rated at 3kw why should it not do that??I don't understand how you are not managing to keep the house warm using electric heaters.
If they are the oil-filled rads, that makes sense, because a lot of them are electrically rated at 3kW but then cannot actually give 3kW as heat to the room so they cycle on and off, so perhaps they give out 1.5kW only, or less.
A kW or two per room is usually sufficient, and most electric heaters will give out at least 1 kW, if set to full. Expensive way of heating a house, but it should work. I'm obviously missing something.
This is how BG stacks up. The service call at £13 per month does not return a profit for British Gas. Every call out costs £65.00 so a two hit job pushes them into a loss on that property.Hi,
Firstly it is incredibly unlikely that the attending engineer had a vokera heat exchanger on the van unless it was ordered specifically for that job. It is not a general van stocked item.
So I suspect the job may have been booked in and the attending engineer wasn't fancying the work involved so used the old powerflush get out.
Have you had any other parts replaced that have failed due to reported evidence of sludge?
If not then they have to honour the first fault as stated in their terms and conditions. It is only once it has been proven to have been caused by water quality issues that they can then refuse claims on future sludge related failures unless a powerflush is performed.
Also if you are going to go ahead and get the boiler replaced then ensure your installer is thoroughly powerflushing the system as part of the works, otherwise you may find yourself in a similar scenario with regards to voided boiler warranty due to not being flushed sufficiently before installation.
Lee
I think Which? (The Consumers' Association) brought this to my attention. I can confirm I had a DeLonghi 3kW rated oil filled rad. The heating element was indeed 3kW and when switched on and running, it would draw 3kW through the electricity meter. However, once the oil was warm, the radiator was unable to transfer the heat out of the oil as fast as the heating element was heating the oil. So at this point a safety temperature heat limit thermostat stopped it heating any more until it cooled down a little (all exactly as described in the Which report). In practice, in normal usage, the 3kW rated oil-filled rad was converting electricity into heat at around 2kWh per hour if I remember correctly, not 3kWh per hour as would be expected.if its rated at 3kw why should it not do that??
guess i will never be a plumber
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