yes i am wrong

[erj]

Went to service a baxi BBu today, boiler burner was cracked, boiler case was baddly chroded, every thing else was fine.
should have recomened a new boiler soon, or at leaset get a new burner. BUT customer is 84, his wife was up stairs dieing of cancer and you could see they had nothing, (charged £20.00 for service). Yes iam wrong for not saying any think, but what would you have done?

 

[Kyle87]

Will they both be dead in the morning?

 

[Billy Bob Bob]

Went to service a baxi BBu today, boiler burner was cracked, boiler case was baddly chroded, every thing else was fine.
should have recomened a new boiler soon, or at leaset get a new burner. BUT customer is 84, his wife was up stairs dieing of cancer and you could see they had nothing, (charged £20.00 for service). Yes iam wrong for not saying any think, but what would you have done?

classed it as ID if the burners cracked as combustion's affected i can see there family thanking you when they die of co,in regards to the corrosion on the combustion case was it holed or not?

 

[erj]

not holed

 

[Kyle87]

Will they both be dead in the morning?

Sorry if that was a bit of a harsh comment

 

[Killy Bing]

Ehh this would be best off the public forum imho

 

[Rickster123]

It is a sad story. And I've been in a similar situation before. But you MUST always do your job and take the correct action. In my opinion you haven't done that I'm afraid.

 

[Dotty]

Not harsh at all. Do understand the op's quandary but emotions aren't a defence in a court of law.

We've all been there. Sometimes, as much as it hurts, you have to be heartless.

And I guarantee if you'd sat down with them, explained why you turned it off and what their options were, they'd have taken it ok.

Then refuse to take any money, I'd bet they'd give the job to replace.

I'd honestly go back and tell them you've had second thoughts on it and looked it up.

 

[plumber0808]

I'd honestly go back and tell them you've had second thoughts on it and looked it up.

totally agree with this^

I see where your coming from but take away all the emotion away from it and its still ID, as a GSR we all have to do our job to the standard. If anything went a miss they will point the fingers at you.

 

[IND_Nick]

Agree with Croppie, put aside anything else and just make your decision on the appliance. I always follow regs but most importantly think would I want this running in my house? Honesty and a good explanation should see you right. If they are elderly sometimes it helps in, politely, asking if they have family or carers you can also explain it to.

 

[Derek Hardman]

If they are genuinely potless, I would be sorting the job out of my own pocket (and have done it before) before leaving an ID situation.

 

[Kyle87]

Could always GIVE them a 20 quid fan heater to keep them going. I put emphasise give as you are no longer responsible for it. If you lend them a heater and it goes bang then it's your fault

 

[lame plumber]

If they are genuinely potless, I would be sorting the job out of my own pocket (and have done it before) before leaving an ID situation.

been there, got the job replacing the boiler and the son paid, just do your bit right, not always easy though

 

[supper plumb]

Dont play about get your butt round there first thing and get it sorted i hope you have a very unsettled sleep tonight
Gas isnt there for you to just do what you want
sorry to be harsh but what if your too late!!!!!!
man up and fix it for them then you have done your good deed.
By taking that £20 and not doing your job you have taken the hand of the devil!!!
possibly lost your GSR

what if thay have a 2nd gas man to look and there big biker son and his mate come and knock on your door :6:
rant over just do the right thing we all know you will

 

[Billy Bob Bob]

Dont play about get your butt round there first thing and get it sorted i hope you have a very unsettled sleep tonight
Gas isnt there for you to just do what you want
sorry to be harsh but what if your too late!!!!!!
man up and fix it for them then you have done your good deed.
By taking that £20 and not doing your job you have taken the hand of the devil!!!
possibly lost your GSR

what if thay have a 2nd gas man to look and there big biker son and his mate come and knock on your door :6:
rant over just do the right thing we all know you will

you could fix it with 20 rolls of ptfe though?:wink5:

 

[lame plumber]

you could fix it with 20 rolls of ptfe though?:wink5:

you really need 20 rolls of denso for this job

 

[supper plumb]

you could fix it with 20 rolls of ptfe though?:wink5:

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

 

[Killy Bing]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

He has time to correct this however it would be silly to do that and pdra him through the dirt.

 

[Howsie]

It is a sad story. And I've been in a similar situation before. But you MUST always do your job and take the correct action. In my opinion you haven't done that I'm afraid.

Done it before and fitted a new boiler for nowt. Just felt right.

 

[Billy Bob Bob]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

ever filled in a RIDDOR?they dont give a syit unless someones dead

 

[Howsie]

ever filled in a RIDDOR?they dont give a syit unless someones dead

They do if you follow for an update. Sorry state of affairs really.

 

[Dotty]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

One of the biggest functions of the UKPF is education in one form or another. Much the same a gassafe. They will only prosecute as a last resort. The op made a mistake, he knows that, his posting was a confession, he's been advised accordingly and I hope he heeds said advice.

It's education.

'To err is human, to forgive is divine!'

 

[jase158]

just a thought but go round tonight, turn off gas, then when you get call in morning explain it is an irreplaceable part and boiler will need replacing. just hope they call you and not someone else.

 

[Dotty]

It's much better under these circumstances to be honest.

 

[SimonG]

Unfortunately in this game there is no room for sentiment. Even more if you are gas safe. I always find that you get shafted when trying to do a favour or be the good Samaritan. You know the score and I'm sure you will do the right thing for you and them.

 

[supper plumb]

ever filled in a RIDDOR?they dont give a syit unless someones dead

THEN its too late

 

[Dotty]

THEN its too late

And, as far as we know, no one's dead yet.

So let's stop jumping around as though they were.

 

[Howsie]

THEN its too late

Rarely.

 

[Toxic Ted]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

Wind yer neck in and give the boy a chance to sort it out.....i'll bet there are alot of us on here who have had a re-think about a situation they have left and gone back to put it right.....this is a happy house with help and opinions on tap for us all to learn from......as for grassing him up......you sure your not a tiler?

 

[Gray0689]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

Did you go back and fix that ballofix

 

[Keefy]

Did you go back and fix that ballofix

Don't confuse him, he'll be asking what a ballofix is next.

Wonder what erj ended up doing with regards to this old couple?

 

[Kyle87]

Hopefully it's all sorted. They are happy that they are safe and op is happy too.
Everyone happy! That would be nice!

 

[Gray0689]

Don't confuse him, he'll be asking what a ballofix is next.

Wonder what erj ended up doing with regards to this old couple?

It is a tricky situation I can see why he did it and it was done not with malleus but with a good heart
But it was and is a problem that needs sorting ASAP
And I'm sorry that I went off topic

 

[Dotty]

Don't think it was off topic at all, was a nice analogy.

 

[Killy Bing]

Note the model of it, post it on here incase someone is ripping one out and has the usable parts! Pretty sure you'd only be asked for the postage.

 

[Hybrid]

What BBU was it? Maybe one of us has an old burner knocking about in the garage?

Lol, too slow Great minds and all that.

 

[TBServices]

I actually have a baxi in my garage as we speak, if its correct ill happily donate parts pal.

 

[DaveTidy]

This may or not be handy to you guys if in the same situation. Most social services either operate or know of people who will make a one off payment to help people who are in dire need of small financial help for cooking or heating.

I used to use this occassionally when having to cut people off for various reasons but you'd have to track it locally.

I can understand being appreciative of the pensioners situation but there are generally some charities who would help or know of people like age concern, cab (they've also helped me a couple of times to help others) etc.


An engineer worked for me once and ignored the obvious asbestos so he could change the pump because the women was cold and pushy; he said he knew it was asbestos but he wasn't bothered himself so thought he should get a medal for his bravery and service beyond the call to get the heat on.

We paid for the asbestos cleanup, disciplined the guy for being a pillock and risking lives and took the customer off contract as she knew it was asbetos and still pushed him to do it.

If it's wrong it's wrong, we know it so we just need to find another way with these problems, but in hindsight I guess we all know that.

Best to find a reason to go back round, check the appliance and put the situation right I reckon.

 

[stoker122]

Good advice Dave

 

[AWheating]

most scrap yards will have some bbu's lying about, maybe worth a look for a free/ish burner.

 

[Derek Hardman]

I will probably have a burner for it, I have around 10 in the store (Im a hoarder), I dont think people should be offering discontinued stuff in an open forum though? Perhaps Mr Croppie, nice chap that he is will confirm this?

 

[Dotty]

Mmm.......

Difficult one. I think the difference here is that any parts used are soley as an interim repair to get the old folk out of a bind until a permanent solution can be provided.

Erj would obviously need to thoroughly test the bbu to ensure it's functionality and safety but with the caveat it would only be temporary.

there are better minds than mine that could probably advise on the legality!

 

[Hybrid]

I've spoken to loads of rgis who think there's a bit of legal ambiguity around fitting second hand parts. As long as they're in fair condition and everything is tested after it's perfectly kosher.

 

[nysk2008]

ID mate and go back and cap it.

 

[gassafe]

On my recent acs resist the trainer was adamant its illegal to refit any 2nd hand gas part or appliance! He also said the reconditioned stuff was illegal too! But I also, keep stuff spares off boilers, normally just to test other parts etc! I reckon if its inspected & tested correctly then there is no harm. But that's for the Rgi to decide.

 

[SimonG]

If you 'move' a standard efficiency boiler is that not fitting a 2nd hand appliance. I'm not GS and don't mind if nobody answers my question. But I move oil boilers, fit second hand (recond) burners parts etc. But everything is tested as required. Surely it's the testing that is the important part of the process and not how you came about the part.

 

[Mugwuffin]

On my ACS we were told "moving" customers own appliances was acceptable, fitting second hand ones not previously owned by customer was unacceptable

 

[Nostrum]

Sorry that's just wrong, they even brought out a TB for fitting second hand cookers without instructions etc. you can't say its legal to fit a second hand cooker, but not another appliance, can you?

 

[Mrs Tara Plumbi]

On my ACS we were told "moving" customers own appliances was acceptable, fitting second hand ones not previously owned by customer was unacceptable

I am fairly certain you can LEGALLY fit 2nd hand parts and install second hand appliances.
As said - it is the testing, the data badge, the mi etc that is important.

Unacceptablle - that may also be true!
Very rarely if ever would it be a good idea to move a boiler and install it in a new home and hope it still works after all that.

But I haven't trained like you guys so don't rely on me.

You can't fit a second hand gas boiler that is not A rated.

 

[Millsy 82]

I get asked to fit 2nd hand appliances all the time I always say that we are not allowed to fit it without seeing it working before it was disconnected. ( The truth is I just dont want to risk my career fitting a 2nd hand appliance) I have used many 2nd hand parts to get things going in the past dont do it know after someone put a complaint against me to the landlord for using 2nd hand parts (I think that was even plumbing side not gas) so after having 2 days of grief and almost losing the company the contract I stopped. All payed off though next time I got called to the house for a boiler fault on a freezing cold day. They said "can you fix it?", Me "oh sorry I only have a used part in the van that would get you going and I dont do that anymore as I had a complaint about it", Them "But its going to be cold waiting 3 days for a part", Me "sorry bye"

To the OP I have been in peoples houses where they have nothing and I need to turn their boiler off and they have been in tears, I felt horrid but if you have to do it you have to do it. There is no point putting yourself into the firing line if something goes wrong. Most people will plead poverty but when they have to will find the money even if the family get involved.