- Messages
- 2
That is not what the post I was on about said. It said to get the customer to sign an agreement. Quoting is different. But to be honest if I can fix the job onsite then the quote is always verbal anyway.
Sorry I was generalising. This only applies to consumers but since the Consumer Rights Act 2015, if you take an order in someones home there must be a written pre contract document with various legal requirements. The following is from the .gov.uk website "If you don’t tell the customer about their right to cancel, you could pay an unlimited fine and go to prison for up to 2 years." I bet most tradesmen contracts break the law but the key message was that customers in the know can legally avoid paying if there is no written pre contract document. If anyone wants to know the links to the details then just ask.