Heating but no hot water

[Bob Ofelia]

we have and ideal logic 12 boiler the central heating works perfectly but we have no hot water and the hot water tank is at a constant temperature of 23c never any higher

The pressure gauge on the red cylinder which Is in the same cupboard as the water tank the pressure keeps dropping on it and keeps having to be topped up


Does any one have any ideas on what the problem is

The boiler and water cylinder are both only a year old

 

[townfanjon]

It sounds like you have a problem with a 2 or 3 port valve . Just check your cylinder thermostat hasnt been accidentally moved / knocked . If its a new build or a new ish upgrade you will be quicker getting the original guys back , your gauge dropping is also another problem which requires attention.

 

[moonlight]

You need to get the original installer back to check the system through. Has this been happening for a while?

 

[Bob Ofelia]

You need to get the original installer back to check the system through. Has this been happening for a while?

No it only started happening yesterday

 

[Bob Ofelia]

It sounds like you have a problem with a 2 or 3 port valve . Just check your cylinder thermostat hasnt been accidentally moved / knocked . If its a new build or a new ish upgrade you will be quicker getting the original guys back , your gauge dropping is also another problem which requires attention.

Yes we're in a new build only been moved in for a year now

 

[townfanjon]

Yes we're in a new build only been moved in for a year now

Get them straight back Bob , dont mess about

 

[Old Account]

Get them straight back Bob , dont mess about

They may given only a year labour warranty:/

 

[Sedgy40]

Newbuild is normally a 2 yr warranty if it's NHBC you may have to go through the developer/builder to get there heating Guys back

 

[Chalked]

All new builds must be 2 years