Customer No Shows!

[MidJeff]

Hi Everyone

I often turn up for an appointment with a client about a plumbing issue but the customer is not there when I call. When I phone them to rearrange they do not get back to me. Does this often happen to anyone else? Extremely frustrating especially when work is scarce!

 

[johnmcginty]

Yeah maybe a couple of times a month , what also happens is "customers" phoning up just for plumbing advice so they can fix the problem themselves.

 

[flat pack]

when some plumbers think your on the up this kind of thing happens.
i open my 1st shop some 12 years ago , then the calls started again.
that life

have you been talking up your company?
or
put a load of ads in papers,
shell out on a new van
big bro watching you.

chin up

 

[Plumbstar Tom]

Its always going to happen

People have no lobger got the manners to call you up to say the dont want the work or they have found someone else to do it. another plumber or relative perhaps.

Pop a card through the door with your name and number on, a business card, to show you turned up and walk away without wasting any more time on it. You may have lost this client but you have showed you are true to your word and kept the appointment. They may have genuinely missed the appointment so they now have your card

 

[flat pack]

MANNERS THAT'S THE WORD A LACK OF
how is it they can contact you for work but cannot

phone
text
email
leave a note on there door
tell the neighbour
tell a friend to pop in your shop
etc
when they don't need us

but when we work for others ,some complain about our prices,
do we need to carry a parrot on board as well. to say the same old works

apprenticeship
4 years at college
other training
unvented hotwater citb
years in the trade dom, com ,ind,
the shop
security check mod/police
acs
gas safe
iop
liability insurance
keeping the vans and there kits
tool kits
the advertising

that's why