New here so hopefully I'm posting in the right place.
I've just started having a problem with a toilet we had professional installed and wanted to get a second opinion on whether it was installed correctly or not.
So we had a toilet with an integrated sink and concealed cistern installed 6 months ago (pictured below).
I came into the bathroom earlier and there was a small bit of water on the floor but thought nothing of it as I assumed the sink had just spilled a bit. When it came to flushing the toilet, all of the water came out of the bottom of the back unit and nothing went into the actual toilet. For the first time since getting the toilet installed, I removed the front panel to have a look and the cistern was no longer connected to the toilet.
I've attempted a crude side view diagram below of how it looks to have been installed but the main thing I noticed was that the cistern was hanging off of a bit of wood with just two screws and when full, the weight of the cistern was causing it to lean back and pull the pipe away from the toilet unit.
(In the third picture, my finger fits without moving the cistern)
I've spoken to the people to installed it briefly and sent pictures and their immediate response was that it has been 6 months so it couldn’t have been an installation problem so they want me to pay £45 for them to come out to have a look plus whatever it costs to repair it. In my (very unqualified view) it seems that the way it has been installed, it was always doomed to fail at some point because the cistern will always be attempting to pull the pipe away from the toilet. Am I right in thinking the cistern should have been installed in a way that does not put any unnecessary force on the joint or is this a standard way for these to be installed? I'm worried that if they just reattach it as is, I’m going to have to get someone else out every 6 months to reconnected it (or give it a go myself)
Thanks in advance for any comments! Happy to provide any extra pictures/information if needed!
Mike
I've just started having a problem with a toilet we had professional installed and wanted to get a second opinion on whether it was installed correctly or not.
So we had a toilet with an integrated sink and concealed cistern installed 6 months ago (pictured below).
I came into the bathroom earlier and there was a small bit of water on the floor but thought nothing of it as I assumed the sink had just spilled a bit. When it came to flushing the toilet, all of the water came out of the bottom of the back unit and nothing went into the actual toilet. For the first time since getting the toilet installed, I removed the front panel to have a look and the cistern was no longer connected to the toilet.
I've attempted a crude side view diagram below of how it looks to have been installed but the main thing I noticed was that the cistern was hanging off of a bit of wood with just two screws and when full, the weight of the cistern was causing it to lean back and pull the pipe away from the toilet unit.
(In the third picture, my finger fits without moving the cistern)
I've spoken to the people to installed it briefly and sent pictures and their immediate response was that it has been 6 months so it couldn’t have been an installation problem so they want me to pay £45 for them to come out to have a look plus whatever it costs to repair it. In my (very unqualified view) it seems that the way it has been installed, it was always doomed to fail at some point because the cistern will always be attempting to pull the pipe away from the toilet. Am I right in thinking the cistern should have been installed in a way that does not put any unnecessary force on the joint or is this a standard way for these to be installed? I'm worried that if they just reattach it as is, I’m going to have to get someone else out every 6 months to reconnected it (or give it a go myself)
Thanks in advance for any comments! Happy to provide any extra pictures/information if needed!
Mike
. Kop
