Slow customer

[hammers4spanner]

I installed a boiler about 8 weeks ago for a woman that has become a pain , at the time of pricing i dealt with her father . However now the boiler is in use the his daughter who lives their is a bit slow and is becoming a pain . I have been back on three occasions due to something not working and has been fine each time working as it should.
Now yesterday another call only one radiator getting hot and they have topped it up to 3 bar ,question is when do you decide someones continous calling over nothing is not under your warranty?

 

[SimonG]

After the first visit. Simply state it's not a problem to come back out, but if there actually is no problem then unfortunately I will have to charge you my standard fee. Then give them the 'assist all you can, but they need to understand that you are running a business and time is money etc'.

 

[jtsplumbing]

Maybe she has the Hot's for you and is making any excuse to see you !! Proberly your rugged good looks, you need to stop using Lynx body spray to work, Have a word with her farther and explain that you will have to start charging for calls,