I had my first idiot call me up today for a while.
Phone rings, I answer:
Idiot - I this the plumbing and heating people
Me - Yes it is.
Idiot - Do you do free estimates
Me - Yes I do depending on what is required, system upgrade etc etc.
Idiot - Great well can you stop by at some point?
Me - Yes, what is it you want the estimate for?
Idiot - Well I have a problem with my shower, its either scalding hot or too cold I cant seem to get the temperature right. What does that say to you?
Me - That says that you need a breakdown visit to diagnose the problem and advise on the best solution.
Idiot - Is that still free or do you charge for that?
Me - Yes there is a minimum charge of one hours labour to diagnose the problem.
Idiot - Why cant you just tell me over the phone this is bloody ridiculous.
He then hung up on me.
I had half a mind to call him back and have a rant at him, but thought better of it in the end. It has certainly wound me up a bit though.
Phone rings, I answer:
Idiot - I this the plumbing and heating people
Me - Yes it is.
Idiot - Do you do free estimates
Me - Yes I do depending on what is required, system upgrade etc etc.
Idiot - Great well can you stop by at some point?
Me - Yes, what is it you want the estimate for?
Idiot - Well I have a problem with my shower, its either scalding hot or too cold I cant seem to get the temperature right. What does that say to you?
Me - That says that you need a breakdown visit to diagnose the problem and advise on the best solution.
Idiot - Is that still free or do you charge for that?
Me - Yes there is a minimum charge of one hours labour to diagnose the problem.
Idiot - Why cant you just tell me over the phone this is bloody ridiculous.
He then hung up on me.
I had half a mind to call him back and have a rant at him, but thought better of it in the end. It has certainly wound me up a bit though.