If you’re confident you wired it up correctly and with no loose connections then they will replace under warranty
They were both 230v, I've complained to the company and they want me to send it back at my expense to be inspected, I've asked them if they can send another for tomorrow and I'll send the other back, they said, " no"!! . So I've bought another one from someone else and am going to ask for a refund, I hope they don't give me any nonsense or I'll go down the route of "my house could have burnt down "Was it the correct voltage rating? (A 120V motor on a 240V supply behaves rather like you described...)