Customer Called Me an IDIOT?

Post new thread

Discuss Customer Called Me an IDIOT? in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Status
Not open for further replies.
You got of lightly then I got called the most ignorant person he had ever meet by some muppet the other month
 
jonnyswamp said:
C'mon Village, exactly why was this?
Click to expand...


Her boiler (WB) was booked for service 2wks ago. I went there and serviced the boiler. Yesterday, I got a call from her: ''Is that Mr. Idiot? You know that boiler you serviced 2wks ago, it's now not working? I will like to let you know that the boiler was working ok till you came and serviced it. What have you done? Did you really know what you were doing''?

I asked her how long since the boiler stopped working? ONE week now, she said (at this point, I could hear her husband muttering in the background: 'I told you the bloke was an Idiot but you said not to judge a book by it's cover. Now see the mess he has left us in'.

Are you saying you haven't had any hot water or heating for a week? If so, why has it taken this long for you to contact me, I asked her?

Well, she said. The pilot light doesn't come on anymore on the boiler since you serviced it. To get any heating as it has been cold lately, we have to physically go to the boiler and press it. Before you serviced it, everything worked as per the programmed times. What have you done?

I tried to explain to her that from the information she is giving me, it looks like a control problem as opposed to a boiler fault, but she got angry by the minute.
 
village idiot said:
Her boiler (WB) was booked for service 2wks ago. I went there and serviced the boiler. Yesterday, I got a call from her: ''Is that Mr. Idiot? You know that boiler you serviced 2wks ago, it's now not working? I will like to let you know that the boiler was working ok till you came and serviced it. What have you done? Did you really know what you were doing''?

I asked her how long since the boiler stopped working? ONE week now, she said (at this point, I could hear her husband muttering in the background: 'I told you the bloke was an Idiot but you said not to judge a book by it's cover. Now see the mess he has left us in'.

Are you saying you haven't had any hot water or heating for a week? If so, why has it taken this long for you to contact me, I asked her?

Well, she said. The pilot light doesn't come on anymore on the boiler since you serviced it. To get any heating as it has been cold lately, we have to physically go to the boiler and press it. Before you serviced it, everything worked as per the programmed times. What have you done?

I tried to explain to her that from the information she is giving me, it looks like a control problem as opposed to a boiler fault, but she got angry by the minute.
Click to expand...

Was it met with a swift hang up?
 
Should of told her to get the matches out and relight the "pilot" haha
 
Riley said:
Was it met with a swift hang up?
Click to expand...


NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
 
Agreed mate. I'm a firm believer in you catch more flies with honey. I don't entertain these people anymore anyone being rude can do one. Politeness costs nothing
 
village idiot said:
NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
Click to expand...
did he get it through his thick head eventually????
 
Riley said:
Agreed mate. I'm a firm believer in you catch more flies with honey. I don't entertain these people anymore anyone being rude can do one. Politeness costs nothing
Click to expand...

village idiot said:
NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
Click to expand...

I would of left straight away once he started ranting and raving,

I'd of simply said why didn't you ring me sooner and tell me that there was a problem before having a go, and I would of sorted it straight away, but now you can stay cold byeeee
 
Riley said:
Agreed mate. I'm a firm believer in you catch more flies with honey. I don't entertain these people anymore anyone being rude can do one. Politeness costs nothing
Click to expand...

thought flies liked pooh, bees like honey, as does Pooh :)
 
village idiot said:
NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
Click to expand...

I have to take my hat off to you Mr Idiot, I'm not sure I would have kept my cool.

Lets do some basic stats here. There are about 24 million domestic gas boilers in the country. Assuming that half of them get serviced annually, thats 12 million services a year. If something else goes wrong with a system (say) every 5 years, that that will occur within 1 week of the service in one in every 260 services, or slightly over 46,000 times per year.

Now, there are about 120,000 registered gas engineers, but lots of them don't do boilers, lots more only do commercial or don't do servicing. So its statistically likely that every service engineer will get something like this happen to them most years.

You've just had yours for this year. :)
 
Riley said:
did he get it through his thick head eventually????
Click to expand...


He did. Infact, as I was leaving, he asked how much the bill was so he could pay? I told him I don't know but will be sending the wife a text message with the bill. I just wanted to get out of there. And ofcourse, the burner light was their idea of a pilot light.

Sent her a text message later for a bill of £80. At 5pm, ehe sent me a text that payment has been made. I'm not so sure how I managed to keep calm with this one, honest
 
so I am really lucky then to have Keinbocks disease and a shattered wrist, if your calculations are correct Ray ?
 
village idiot said:
Her boiler (WB) was booked for service 2wks ago. I went there and serviced the boiler. Yesterday, I got a call from her: ''Is that Mr. Idiot? You know that boiler you serviced 2wks ago, it's now not working? I will like to let you know that the boiler was working ok till you came and serviced it. What have you done? Did you really know what you were doing''?

I asked her how long since the boiler stopped working? ONE week now, she said (at this point, I could hear her husband muttering in the background: 'I told you the bloke was an Idiot but you said not to judge a book by it's cover. Now see the mess he has left us in'.

Are you saying you haven't had any hot water or heating for a week? If so, why has it taken this long for you to contact me, I asked her?

Well, she said. The pilot light doesn't come on anymore on the boiler since you serviced it. To get any heating as it has been cold lately, we have to physically go to the boiler and press it. Before you serviced it, everything worked as per the programmed times. What have you done?

I tried to explain to her that from the information she is giving me, it looks like a control problem as opposed to a boiler fault, but she got angry by the minute.
Click to expand...

and that's where i would have ended the conversation
 
Just start looking around over your shoulders behind them etc, when they ask what you're looking for "someone else in the room because I'm sure as sh** you're not talking to me like that and getting away with it"..... "Now shall we try this one more time, good morning Mr.smith I've come to attend the breakdown you reported"
 
Ray Stafford said:
I have to take my hat off to you Mr Idiot, I'm not sure I would have kept my cool. :)
Click to expand...

2 months ago, I went and did a CP12 for her as she is a foster parent. She told me then that a plumber had fitted a new power shower for them and it only worked for a week. Could I have a look at it please? I said no. Get him back because if I touch it, I will charge. A few days later, she called to say plumber has stopped answering his phone. I went there and carried out the necesary electrical tests then informed her a new pull cord switch was needed which I immediately fitted. Looking back now, I think I can understand why the plumber who fitted the shower declined to attend. Chances are they were ''rude'' to him on the phone, so he told them to do one. So as you see, I did not want to give them the opportunity to say tradesmen do work then refuse to rectify 'ensueing problems'. Madness, utter
madness
 
village idiot said:
2 months ago, I went and did a CP12 for her as she is a foster parent. She told me then that a plumber had fitted a new power shower for them and it only worked for a week. Could I have a look at it please? I said no. Get him back because if I touch it, I will charge. A few days later, she called to say plumber has stopped answering his phone. I went there and carried out the necesary electrical tests then informed her a new pull cord switch was needed which I immediately fitted. Looking back now, I think I can understand why the plumber who fitted the shower declined to attend. Chances are they were ''rude'' to him on the phone, so he told them to do one. So as you see, I did not want to give them the opportunity to say tradesmen do work then refuse to rectify 'ensueing problems'. Madness, utter
madness
Click to expand...

Have you not seen the signs in the doctors Office that say we don't have to tolerate abusive behaviour, it applys to us as well
 
You enjoy it really...

I bet you've regularly practiced your "release the hounds" Mr burns voice
 
gasmanrob said:
You enjoy it really...

I bet you've regularly practiced your "release the hounds" Mr burns voice
Click to expand...

Ray secretly desires "hounds", but hasn't found a legal loop hole to allow they're use.
 
Leo21 said:
Ray secretly desires "hounds", but hasn't found a legal loop hole to allow they're use.
Click to expand...

Who needs a legal loophole?

Have you forgotten what I do for a living Leo?

highwayman2.jpg
 
New posts
Status
Not open for further replies.

Reply to Customer Called Me an IDIOT? in the Plumbing Jobs | The Job-board area at PlumbersForums.net

Similar plumbing topics

T
What’s this pipe / connector called?
Any idea on this pipe as the builders left it with black gaffa tape. Need to work out what this connector is called so I can rip Off the tape and...
Replies
3
Views
150
ShaunCorbs
ShaunCorbs
T
Anyone miss phone calls?
Anyone miss phone calls from potential customers? I'm looking to help 1 plumbing business answer their calls and take messages for free, in...
Replies
3
Views
1K
Ric2013
R
C
Y Plan, no hot water but heating is working when called
Hi everyone, Looking for a bit of advice, recently went to a job where heating was operating when called for however not for the hot water. I...
Replies
8
Views
484
John.g
J
M
  • Question
Where to find a Redring Powerstream?
I've been trying to get hold of one of these for the last week or so for a customer. Almost every supplier that sells them don't have any at the...
Replies
1
Views
343
Lou
Lou
E
Is this missing part called a Flange?
Hi, I have a radiator which is unbalanced; I believe due to a missing outer part, please see the attached images. Is the missing part called a...
Replies
10
Views
690
Erico19
E

Newest Plumbing Threads

Back
Top
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock