Customer Called Me an IDIOT?

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jonnyswamp said:
C'mon Village, exactly why was this?
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Her boiler (WB) was booked for service 2wks ago. I went there and serviced the boiler. Yesterday, I got a call from her: ''Is that Mr. Idiot? You know that boiler you serviced 2wks ago, it's now not working? I will like to let you know that the boiler was working ok till you came and serviced it. What have you done? Did you really know what you were doing''?

I asked her how long since the boiler stopped working? ONE week now, she said (at this point, I could hear her husband muttering in the background: 'I told you the bloke was an Idiot but you said not to judge a book by it's cover. Now see the mess he has left us in'.

Are you saying you haven't had any hot water or heating for a week? If so, why has it taken this long for you to contact me, I asked her?

Well, she said. The pilot light doesn't come on anymore on the boiler since you serviced it. To get any heating as it has been cold lately, we have to physically go to the boiler and press it. Before you serviced it, everything worked as per the programmed times. What have you done?

I tried to explain to her that from the information she is giving me, it looks like a control problem as opposed to a boiler fault, but she got angry by the minute.
 
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village idiot said:
Her boiler (WB) was booked for service 2wks ago. I went there and serviced the boiler. Yesterday, I got a call from her: ''Is that Mr. Idiot? You know that boiler you serviced 2wks ago, it's now not working? I will like to let you know that the boiler was working ok till you came and serviced it. What have you done? Did you really know what you were doing''?

I asked her how long since the boiler stopped working? ONE week now, she said (at this point, I could hear her husband muttering in the background: 'I told you the bloke was an Idiot but you said not to judge a book by it's cover. Now see the mess he has left us in'.

Are you saying you haven't had any hot water or heating for a week? If so, why has it taken this long for you to contact me, I asked her?

Well, she said. The pilot light doesn't come on anymore on the boiler since you serviced it. To get any heating as it has been cold lately, we have to physically go to the boiler and press it. Before you serviced it, everything worked as per the programmed times. What have you done?

I tried to explain to her that from the information she is giving me, it looks like a control problem as opposed to a boiler fault, but she got angry by the minute.
Click to expand...

Was it met with a swift hang up?
 
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Riley said:
Was it met with a swift hang up?
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NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
 
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Agreed mate. I'm a firm believer in you catch more flies with honey. I don't entertain these people anymore anyone being rude can do one. Politeness costs nothing
 
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village idiot said:
NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
Click to expand...
did he get it through his thick head eventually????
 
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Riley said:
Agreed mate. I'm a firm believer in you catch more flies with honey. I don't entertain these people anymore anyone being rude can do one. Politeness costs nothing
Click to expand...

village idiot said:
NO. I went round there today. She wasn't in but her husband was. The minute I walked in through the door, he started ranting and raving? So I asked how all six of them could have gone a whole week without having a bath? ''Well, the pilot light doesn't come on as per programmed times, we do have hot water though, but for the neating, we have to turn the thermostat up to maximum, 30, before the heating will work. That was not the case before you serviced the boiler. It has always been on 20 and heating comes on as programmed, but now, we have to constantly go and touch it before it works.
I just explained to her that either the room was over 20 degrees hot or the thermostat was faulty. So I just changed the thermostat
Click to expand...

I would of left straight away once he started ranting and raving,

I'd of simply said why didn't you ring me sooner and tell me that there was a problem before having a go, and I would of sorted it straight away, but now you can stay cold byeeee
 
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