hi
After trying and waiting to get a brand new baxi duotec fixed by Baxi (heat team) i have decided that Baxi is no longer on my recommended manufactures list. In fact i will now go out of my way to inform customer and general public that they should be avoided.
Not only have they not called me back after promissing to do so, they have now left me an answer phone message (at 7.15pm) to tell me that the engineer arranged for tomorrow is not going to turn up and i should phone them again to try and make another appointment. I phoned and there phone lines opening hours are 8 to 6, even tho they phoned me after 7pm.
its now been over 2 weeks since i reported the fault, the only bit of fortune is its a new build property, if it had of been tennanted then i dont know how i would be able to explain to a cold customer why the service is so poor. This said it should not make a difference to baxi's service as i am there customer.
I will speak to PTS tomorrow and ask if i can return the boiler and change it for a new one, i dont see why not. After all if you buy any other goods that are faulty from new you are entitled to a full refund under consumer laws.
so my advise is steer clear of baxi if you value your customers. Very poor service!.
After trying and waiting to get a brand new baxi duotec fixed by Baxi (heat team) i have decided that Baxi is no longer on my recommended manufactures list. In fact i will now go out of my way to inform customer and general public that they should be avoided.
Not only have they not called me back after promissing to do so, they have now left me an answer phone message (at 7.15pm) to tell me that the engineer arranged for tomorrow is not going to turn up and i should phone them again to try and make another appointment. I phoned and there phone lines opening hours are 8 to 6, even tho they phoned me after 7pm.
its now been over 2 weeks since i reported the fault, the only bit of fortune is its a new build property, if it had of been tennanted then i dont know how i would be able to explain to a cold customer why the service is so poor. This said it should not make a difference to baxi's service as i am there customer.
I will speak to PTS tomorrow and ask if i can return the boiler and change it for a new one, i dont see why not. After all if you buy any other goods that are faulty from new you are entitled to a full refund under consumer laws.
so my advise is steer clear of baxi if you value your customers. Very poor service!.