Any Vokera Engineers/ Specialists out there?? Easiheat + 25c playing up

[Savva]

how do i get a GSR tag, fed up of being asked if I'm GSR!

 

[ShaunCorbs]

Lou should be along shortly

 

[Scott_D]

Did you fit it?

 

[Savva]

Did you fit it?

nope, spoke to Vokera today but as the Benchmark isnt there they are not willing to help....customer has no idea what the installer did with the benchmark

 

[ShaunCorbs]

I would say he wasn't gas safe reg

 

[Savva]

I would say he wasn't gas safe reg

probably/ maybe. I'm focused on how to fix it so any ideas/ advice much appreciated. As I said I think it's the gas valve but let me know if I'm missing something. Thanks.

 

[Scott_D]

Have you checked the meter working pressure?

 

[Chuck]

nope, spoke to Vokera today but as the Benchmark isnt there they are not willing to help....customer has no idea what the installer did with the benchmark

My advice is not to get involved. Advise your customer that they need to get the original installer to sort out the problem and to seek the assistance of Trading Standards / Gas Safe as appropriate. Worst case, they'll need to use the small claims court to recover the cost of reinstalling a new boiler, which you can provide a quote for.

 

[snowhead]

Will Vokera not come out for a warranty visit or just won't come out at all?

The simplest and possibly quickest and cheapest solution would be for the customer to pay Vokera to come out.

They'll also know which supplier they sent the boiler to and that supplier should know who they sold it to unless it was for cash..

 

[king of pipes]

You cannot adjust the gas valve without analizing the flue products download the manufacturers instructions there is a detailed fault finding section in there sit down read it throughly follow it step by step you may suprise yourself, call the technical help line they will talk you through resetting the gas valve because if you have adjusted it without a analyser then it will not ignite, there are things to check before touching the gas valve bud , cant give you a quick fix sorry good luck kop.