C
Chris-Newcastle
I wonder if anyone could give me some advice.
I recently had my home gas boiler serviced and this was carried out satisfactorily as far as I know.
(I was at work but my wife was present).
The boiler is in the kitchen and my wife asked the men to check for any gas leaks in the kitchen as she thought she may have smelt gas in the past near the hob.
The gas fitters said they had detected a major leak and then identified it as coming from the fire in the living room.
So, they disconnected the fire and put a warning sticker on it.
However what they did not realise is that the fire is old and has a permanent pilot light (not controlled by a thermocouple) and so if the gas is turned off at the mains then when it is turned on again the fire’s pilot light must be either turned off or re-lit.
I have asked the firm to reconnect the fire as it is not actually faulty. It is just old (Thorn Meridian-N gas fire).
I also asked them to do this free of charge because in my opinion they should have realised that the supposed leak was just the fire’s pilot light (which is very easily accessible) and not actually a fault.
They have declined to come back saying the fire is dangerous. I understand the point they are making but we have had this fire for many years without a problem.
I probably will replace it soon. I can operate it with the pilot light turned off if that is necessary for safety.
But, I still think that as Gas Safe registered fitters they should have realised that the fire was not faulty and so just have re-lit the pilot light.
Could you give me your opinion on this case ?
Thanks very much for your time.
I recently had my home gas boiler serviced and this was carried out satisfactorily as far as I know.
(I was at work but my wife was present).
The boiler is in the kitchen and my wife asked the men to check for any gas leaks in the kitchen as she thought she may have smelt gas in the past near the hob.
The gas fitters said they had detected a major leak and then identified it as coming from the fire in the living room.
So, they disconnected the fire and put a warning sticker on it.
However what they did not realise is that the fire is old and has a permanent pilot light (not controlled by a thermocouple) and so if the gas is turned off at the mains then when it is turned on again the fire’s pilot light must be either turned off or re-lit.
I have asked the firm to reconnect the fire as it is not actually faulty. It is just old (Thorn Meridian-N gas fire).
I also asked them to do this free of charge because in my opinion they should have realised that the supposed leak was just the fire’s pilot light (which is very easily accessible) and not actually a fault.
They have declined to come back saying the fire is dangerous. I understand the point they are making but we have had this fire for many years without a problem.
I probably will replace it soon. I can operate it with the pilot light turned off if that is necessary for safety.
But, I still think that as Gas Safe registered fitters they should have realised that the fire was not faulty and so just have re-lit the pilot light.
Could you give me your opinion on this case ?
Thanks very much for your time.