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customers

In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.

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  1. W

    Amazing how many customers confuse min labour charge with a call-out charge.

    When you tell them on the phone that there is a minimum labour charge of £xx (usually if the job is small and quick) some will say, "Oh, there's a £xx call-out charge?" Tempting to call their bluff and say "That's right. The job will be extra."
  2. S

    Does anyone give Credit to customers

    Hi we are currently looking at starting to give our customers credit. We are based in the north west and want to offer pay monthly credit options on boiler swaps etc. does anyone one have any experience in this ? Does anyone have any companies who provide them with the credit facility who...
  3. P

    Customers paying late

    I've been a plumber / gas engineer around 12 years now and still cant manage to get customers to pay on time. I've tried everything, telling customers how much the job is before I turn up, invoicing while on the job so they have no excuse to wait for the invoice. Adding "payment on completion"...
  4. T

    Who explanes to customers what Erp is ?

    As we all know since end of sept we the installer, will be responsible for providing the energy labelling for a complete heating system. We to calculate a system efficiency figure, based on the different components of the system then be added to the energy efficiency label to complete the...
  5. D

    Customers....

    Went to a broken down C&M MX2 on Wednesday and diagnosed the fault to be the fan. Went through the usual procedure of calling the merchant, getting a price and availability, then giving the customer a price. The fan wasn't on the shelf so had to be ordered in, supplier said it would be in on...
  6. M

    Why do customers accept this?

    A customer that I have repaired the boiler for had some work done. I saw it and laughed. Why do people seem to not be worried about it. I would be ashamed!
  7. V

    Customers With Attitude

    I have TWO radiators that need conecting up. They are in a newly built extension. All that needs doing is to solder two elbows to the pipes near the radiator and connect radiators up. You will then need to fill up system and check that everyting is working well. The job should take you under...
  8. V

    Credit Card Customers, Is It Worth It?

    In this month of October, I have lost THREE boiler replacement jobs simply because customers say they can't afford to pay cash but are willing to pay me by Credit Card. (Yesterday I lost another one in Bromly). I have never been tempted to accept credit card payments, but am beginning to...
  9. ShaunCorbs

    Bloody customers

    Had about 15 phone calls and call outs to day my heatings not working any guess why :D bloody stupid customers
  10. R

    Why/ How are Baxi boilers so much cheaper than Worcester Bosch?

    Plumbfix are selling the Baxi duo tec 24 for £560 ex vat and the WB greenstar 25 SI £898 ex vat. Baxi has 7 year warranty, WB 5 years. Why are WB boilers so much more expensive? After going to a couple of WB training days, I was really impressed. I've been telling customers that they're the...
  11. L

    decided not to work for customers "who have had a go myself" anymore

    I have been to so many folks who decide to call you in after their Rayburn/Aga no longer works that I no longer need them for customers. You never know if they have been fiddling again when they call you back, you have to put up with them looking over you shoulder, so they dont need to call you...
  12. hammers4spanner

    Customers

    Just got back from pricing a job a friend had recommended me to a customer of his. Job was to rip out shower tray ,remove tiles,drain remove rad,remove basin and bog plus cut back pipes as being made into a walking wardrobe. Was not in mood for any pap tonight so when in had a nosey and he...
  13. P

    the bare faced cheek of some customers

    Had a customer ask me to fit a shower screen to his bath, Replied and asked when would he be available for me to come and fit Got a reply saying tomorrow or Saturday will £20 be enough To which I replied with an estimate as I haven't seen the screen of between £40-60 He then...
  14. O

    How to advertise and get loads of customers ?

    Hello all, I am new here since today just because I am seeking for some answers from plumbers around UK. I am German plumber live in East London for almost 4 years now. I have got 12 years plumbing skills in Germany and 4 years UK. I am skilled in following : central heating, power flush...
  15. O

    Providing plumbing insurence to customers

    You guys do this ? Say customer pays you £20 per month and you cover replacement rads, valves boilers etc ?? What you guys price it at ? And what you guys cover ? Got a man with a few houses and a few clubs looking for this. Whos best to see to write up terms and conditions etc ?
  16. F

    Bleeding customers!!

    Don't you just love driving an hour to a pre booked job - to find out the customer decided to go out and you will "just have to re book the job for Monday when i'm home"...?? Yep, me neither...:furious3::furious3::furious3:
  17. M

    Customers!!!!

    I've been waiting for an extension to kick off and it has been delayed over and over again. I phoned them up 4 weeks ago and was told 2 weeks so I pencilled them in 2 weeks ago oh we're not ready, I said to them it was either that week or 3rd week of August, they said that will be fine. Phone...
  18. Ted808

    Pgs

    Anyone worked for PGS? Free to join... pick your area - kind of , they take a cut - 55% , jobs come in via an app - you do the job repports on the puter , they pay - eventually into your bank . I think they are trying to break into London, they cover the south and hampstead! :stuart...
  19. B

    at a customers house today

    load of stuff to sort for some regulars new shower,couple of services,dv to replace in the boiler they asked me about the kitchen tap,they had googled the make,that sent them here(ukpf) and advised it was some obscure crap from b+q,customer said one of the moderators has the same flame symbol as...
  20. E

    customers!

    9-30 Pm Thursday phone rings," Hi its Kim I have no hot water or heating 50* light is flashing" Ok Kim Iam fully book tomorrow will see you first thing sat morning 10 Am Friday " Hi its Kim again had to get some one else out he thinks it could the fan or pcb, but the boilers working when he...
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