Shower issue

[mfgs]

You need to go and have a look before they try and do anything else.

Certainly sounds like what they are saying is wrong, as without those washers it would never have sealed.

 

[Millsy 82]

If the builder has repaired it then it is too late. Let them take you to small claims over it as if you were not allowed to rectify the problem then it's not your responsibility.

A company I used to work for had something similar a pipe burst and they got someone else in who said it was out companies fault it got thrown out because our company wasn't allowed to see the fault.

 

[Best]

My feeling is if they allow you to take a look at the shower now, then do so.
Take plenty of photos when they are not looking.
Then if you are satisfied your original work was fine, do put everything in writing to them, but very politely.
In your letters, emails or texts (a combination won't do any harm) try to sound as if you are an excellent bloke and professional tradesperson who wants to resolve their issue. First letter try to get the customer to agree they had a builder at it by asking about what washers the builder mentioned. But be sure in follow up letter to drop in heavily about there appears to be nothing wrong with your install and mention the builder having tampered with it.
If it goes to Small Claims Court you need proof - all on paper

 

[rpm]

Agree keep it all nice and polite.







Well to start with anyway! lol

 

[Scott_D]

What do they want from you?

 

[Best]

What do they want from you?

Probably the usual, - a full apology, some work redone including any slight damage, plus some compensation and a pound of his flesh. :smile:
Let's hope they are basically decent.

 

[hammers4spanner]

Probably the usual, - a full apology, some work redone including any slight damage, plus some compensation and a pound of his flesh. :smile:
Let's hope they are basically decent.

To be fair they are a bit thick however he is a tamperer which has kind of arranged my suspicion.
They are basically asking for the damage to be repaired.

 

[Best]

To be fair they are a bit thick however he is a tamperer which has kind of arranged my suspicion.
They are basically asking for the damage to be repaired.

First find out what washers their builder said was missing.
If you know you fitted them, then time for the second, still polite letter.
Maybe the customer took it apart for some reason and unknowingly caused the leak, so they brought a builder in who finds washers missing.

 

[hammers4spanner]

First find out what washers their builder said was missing.
If you know you fitted them, then time for the second, still polite letter.
Maybe the customer took it apart for some reason and unknowingly caused the leak, so they brought a builder in who finds washers missing.

I am thinking that maybe cust took shower off for grouting however can't get hold of builder as yet.

 

[hammers4spanner]

UPDATE

Spoke to the builder late last night , he turned up initially to pick up a hole saw kit he left behind and noticed the leak. The customers story tho is different to the builders , the builder has said that two olives on the shroud kit were not compressed. He also said that he tried to compress them as he thought i missed it but they just don't grip the pipe .

Anyone ever had olives that don't grip properly??