Which heat only boiler

[Gary80gas]

Im replacing an old ferolli sigma 40 60 on an open vented system.
I ve narrowed the choice down to either
Baxi 418 18kw or Ideal Logic +heat 18kw
They are similarly priced and featured but i dont know either boiler.
What are the customer support like for Baxi vs Ideal and more to the point is one of these just plain superior? Thanks.

 

[Riley]

I’d go for neither if customer service is your thing. Glowworm/Vaillant or Atag

 

[ShaunCorbs]

Baxi out of them choices

 

[Harvest Fields]

Baxi also out the 2

 

[Riley]

Knew you two would gang up

 

[townfanjon]

Viessmann compact , sorry I just had to lol

 

[gmartine]

Why Baxi rather than Ideal?

 

[Harvest Fields]

Why Baxi rather than Ideal?

Heat ex issue on the ideal.

 

[Harvest Fields]

Knew you two would gang up

To be honest wouldn’t fit either. Would go Vaillant.

 

[Millsy 82]

I’d go for neither if customer service is your thing. Glowworm/Vaillant or Atag

What's wrong with baxi customer service? I've had to use their warranty a couple of times and they've been brilliant. Glowworm/vaillant are renowned to trying to wriggle out of warranty.

 

[Harvest Fields]

What's wrong with baxi customer service? I've had to use their warranty a couple of times and they've been brilliant. Glowworm/vaillant are renowned to trying to wriggle out of warranty.

I’ve never known Vaillant to wriggle out of a warranty.

 

[Riley]

You see I’ve had exactly the opposite. I’ve never had a problem with Vaillant or Glow-worm

 

[Millsy 82]

I’ve never known Vaillant to wriggle out of a warranty.

I've heard of vaillant/glowworm engineers testing water quality for a gas valve fault and refusing to repair as not perfect. All depends on the area though I suppose.

 

[Harvest Fields]

I've heard of vaillant/glowworm engineers testing water quality for a gas valve fault and refusing to repair as not perfect. All depends on the area though I suppose.

Never experienced this at all

 

[townfanjon]

What's wrong with baxi customer service?

You actually got through, I have been on hold since Christmas