When Customer Says You're Too Expensive

[AndyJ]

WOW! Appreciate and understand the views expressed here about not dropping your prices or being asked to haggle in order to get the work but I'm shocked at the general attitude revealed in these posts towards your customers. Not all of us are tight devils looking for someone to work for slave wages .... but it seems, judging from this thread, that there exists in the plumbing world a widely held pre-conceived notion that the customer is in some way mentally deficient, naturally deceitful and an overall thoroughly bad lot. Heart warming!
Thanks for the 'heads up', I'll now treat all future contacts with the plumbing fraternity with a great deal more suspicion than has been my practice up to now.

 

[Dotty]

WOW! Appreciate and understand the views expressed here about not dropping your prices or being asked to haggle in order to get the work but I'm shocked at the general attitude revealed in these posts towards your customers. Not all of us are tight devils looking for someone to work for slave wages .... but it seems, judging from this thread, that there exists in the plumbing world a widely held pre-conceived notion that the customer is in some way mentally deficient, naturally deceitful and an overall thoroughly bad lot. Heart warming!
Thanks for the 'heads up', I'll now treat all future contacts with the plumbing fraternity with a great deal more suspicion than has been my practice up to now.

Are you reading the same thread? Where did a terrible attitude towards customers arise? You seem to labour under the impression we work for the love of the job.

We don't. There's insurances, trade registrations, tool upkeep, van upkeep, ongoing training, fuel, tax, registration body fees and so on. That's before we can consider our wages.

Please post up where you live as you actually drop into the small bracket of customers you describe us as viewing all customers.

And your first post too, digging up an old thread. Hmmmm.......

 

[kay-jay]

should have been in the arms croppie

 

[hammers4spanner]

i dropped my price for my girlfriends mate other daymoved some rads for here so drained system and refilled checked all rads and off i went ,

later that eve she phoned said i missed a rad and it was cold and she didnt know what to do so tried to explain and got no where .

so today i go back a 35 mile trip to do this no extra charge and price was cheap in first instance ,if i charged full rate i'd be happier but hey ho it happens no complaining to much

 

[cr0ft]

and guess which one will pay up immediately or before the jobs finished, not the beemer owner but those that are struggling along, so I dont mind doing a deal for people like that

Just finished my 2nd job for a really nice lady who lives in an estate in Lincoln that is known for being rather deprived to say the least. The lady is riddled with arthritis but couldn't be nicer. She has tipped me more in tips than all my other customers in the last year combined.

I am starting to agree that those with money are the least generous tbh.

 

[IDCHAPPY]

There's a lot of truly nice people out there that are grateful for our help and assistance and for us it's extremely rewarding to help these folk, there are a fair amount of snakes though unfortunately...

 

[Dotty]

should have been in the arms croppie

Probably originally yeah. But then no prices have been mentioned.

 

[kirkgas]

When someone tells me I'm not the cheapest quote I say "good because I plan to do it properly using good equipment and if there are any problems I will resolve them right away, if I was too cheap you wouldn't be getting good service would you, here's my card feel free to give me a call if you go for the cheap option and need it fixed if the original person can't come back"

 

[kirkgas]

The reality is "how much for cash" should be £20 more as banks now charge you to put cash in

 

[kirkgas]

I suppose it is a bit hypocritical to moan about them haggling as I'm sure we all so when buying cars etc, same with comparing quotes for flights and car hire etc, however when I'm getting work done I never haggle, but that is because I have used the same people for years, I tell them what I want ask for advice on the options if appropriate they get me price A and price B I decide and pay them, I wouldn't embarrass my self by asking if the could do anything with the price because I know their work and trust them to do a good job for me
If anyone asks me " can you do anything with the price" I say "yes I can add £50 to it no problem"