Regualtions on flushing pipes after soldering?

[jase158]

Hi All, had a customer complain as water had a little gunk left in it after I had been, obviously from soldering.

Just wondering what regulations state as to flushing pipes out after soldering? As I did flush pipes but obviously she wasn't happy.

 

[fuzzy]

domestic i presume, require cold flush minimum but nothing more is required afaw. commercially must be disinfecting as well.

i presume if theres something left in it needs further flushing or you used too much flux

 

[jase158]

domestic yes,

customer wants me to pay for another plumber who came out, because there was no electric to immersion heater even though there was no power to immersion heater and switching on at circuit board still gave no power.
And blocked taps, but never gave me chance to put right. I flushed it with cold water until no more crap came out but next plumber says that it was carelessness and now she wants money back.

Perhaps using too much flux.

 

[Hybrid]

http://www.ukcopperboard.co.uk/literature/pdfs/Installation-Tips/Flushing-and-disinfection.pdf

You have no obligation to pay for anything. Send her a letter stating the facts and that you followed industry practise in the flushing of the pipework. If there is any unforseen debris remaining in pipework you are happy to clear it free of charge.

After that put her on your naughty list.

What kind of gunk anyway? Just cloudy water?

 

[WaterTight]

some people are so irritating they need putting down

 

[Gray0689]

Tell her you should of called and you would of came and sorted problem as she got someone else in its no longer your problem

 

[WaterTight]

I've yet to have anyone call another plumber before calling me back. Did you have a disagreement while there? Or have you been briefly uncontactable?

 

[jase158]

I've yet to have anyone call another plumber before calling me back. Did you have a disagreement while there? Or have you been briefly uncontactable?

No and No, As far as I knew it all went fine, then suddenly received this email, was shocked.

 

[jase158]

Seems to be the ones that are living away and renting properties out, both complaints have been from woman who live miles away and they get a plumber after me, think they just don't trust anybody as they are so far away, they get a second opinion

 

[jase158]

http://www.ukcopperboard.co.uk/literature/pdfs/Installation-Tips/Flushing-and-disinfection.pdf

You have no obligation to pay for anything. Send her a letter stating the facts and that you followed industry practise in the flushing of the pipework. If there is any unforseen debris remaining in pipework you are happy to clear it free of charge.

After that put her on your naughty list.

What kind of gunk anyway? Just cloudy water?

Just received email back stating that I never let her know that there was a 2 year garauntee, however,

1. I never even knew it was her property, a man called me, a man gave me the money and as far as I knew I was dealing with a man, until the next day when she rang me about the immersion heater not working, where I went back, found out it didn't have electric to it and reccomended an electrician.
2. I told the tenant that there was a 2 year garauntee on all works.

Blue gunk apparently

 

[Hybrid]

I'd forget all about her, you're bound to get the occassional oddball and scam artist. Nothing to dwell over.
Tell her you have done to work as agreed and you will not be refunding any money.

If she takes you to small claims court you're covered as she didn't give you the opportunity to rectify any faults.

 

[jase158]

I'd forget all about her, you're bound to get the occassional oddball and scam artist. Nothing to dwell over.
Tell her you have done to work as agreed and you will not be refunding any money.

If she takes you to small claims court you're covered as she didn't give you the opportunity to rectify any faults.

Thanks mate, getting more and more customer unfriendly as the days go by.

 

[WaterTight]

Thanks mate, getting more and more customer unfriendly as the days go by.

This website is full of people conscientious enough to toil and torment over the complaints and criticisms of customers doing everything from making mountains out of mole-hills through to flat-out trying it on. All those who fit that description - even occasionally - should remember that most tradesmen are not spending their spare time searching online for absolution amongst peers. They're paying said custards no mind and refusing to dignify their protests. At best!

 

[jase158]

This website is full of people conscientious enough to toil and torment over the complaints and criticisms of customers doing everything from making mountains out of mole-hills through to flat-out trying it on. All those who fit that description - even occasionally - should remember that most tradesmen are not spending their spare time searching online for absolution amongst peers. They're paying said custards no mind and refusing to dignify their protests. At best!

As many may have guessed, not in my nature, maybe need to man up a bit and not really care as much. unfortuanatly it gives me sleepless nights and stress, I want every customer to be happy, but I don't think this is possible really.

 

[Hybrid]

It's not possible at all. You can be the nicest bloke on the planet, going out of your way for everyone you meet and there'll always be a percentage who will try it on. It's human nature.
Stress is one thing you really don't need. I know a guy who had to knock plumbing on the head because he was constantly worrying about work and he could never relax, almost had a breakdown.

Thick skin is a must in this game.