Over 3 mins to get hot water in kitchen - is this normal?

[LCV]

the hot water cylinder is on the ground floor in the utility room with the boiler.

 

[ShaunCorbs]

the hot water cylinder is on the ground floor in the utility room with the boiler.

any luck with finding out if hes qualified/ registered ? if you can find any info on him have a look in the boiler manufactures instructions (servicing/ commission) in the back hes details and gas safe no should be there if hes gas safe,

if not call gas safe out and ask them to have a look at the install

 

[LCV]

I only know the builder's team so electrician, plumber, carpenter, tiler etc on a first name basis. From the replies here I know he needs to provide me with paperwork for me to submit to building regs so he must have to put down his full details on that.

Also, does he need to provide me with a plan showing the layout of the pipework?

 

[LCV]

Hi Shaun - erm the back of the boiler manual is blank. Is this the paperwork that he is meant to provide me with? perhaps he forgot to do that or I need to ask him to complete it. Is it usually done as a matter of course after a completed install?

 

[ShaunCorbs]

I only know the builder's team so electrician, plumber, carpenter, tiler etc on a first name basis. From the replies here I know he needs to provide me with paperwork for me to submit to building regs so he must have to put down his full details on that.

Also, does he need to provide me with a plan showing the layout of the pipework?

no, but they may be marked on the builders plans (long shot),

 

[ShaunCorbs]

Hi Shaun - erm the back of the boiler manual is blank. Is this the paperwork that he is meant to provide me with? perhaps he forgot to do that or I need to ask him to complete it. Is it usually done as a matter of course after a completed install?

yes they need to be filled in i would say hes not gas safe registered and dont think hes g3 registered

next bet would be phone the builder up and ask him direct, you want to see your plumber/ boilers man gas card if he stalls thats a bad sign

 

[LCV]

Ah right. So if I get another plumber in to assess wouldn't it be very difficult for him to investigate?

 

[Best]

You are never going to be exactly sure how to proceed with tackling your problem unless you get the opinion of a plumber who actually gets a look at the work. Post photos of the hot cylinder and its pipework etc.
Or you will have to pay a plumber to inspect as much as they can and give you a report. For that you would have to pay

 

[ShaunCorbs]

Ah right. So if I get another plumber in to assess wouldn't it be very difficult for him to investigate?

or even better phone gas safe up and ask for a free visit to check things over as things arnt sitting right

 

[LCV]

Isn't illegal to make gas connections if you are not gas safe registered. I can't e-mail the builder to ask this at this point because I am still waiting to hear from them about when they are going to come over to discuss my hot water issue.

The builder's company is registered with the reputable trade bodies, FMB and Build Assure, and is highly rated on Mybuilder site. Surely he wasn't use someone that is not gas safe registered, just wouldn't make sense for him to do that. But it is strange that he didn't complete the card at the back so I will ask for it to be done and check him out to be safe. I have two children that I need to protect.

 

[ShaunCorbs]

Isn't illegal to make gas connections if you are not gas safe registered. I can't e-mail the builder to ask this at this point because I am still waiting to hear from them about when they are going to come over to discuss my hot water issue.

The builder's company is registered with the reputable trade bodies, FMB and Build Assure, and is highly rated on Mybuilder site. Surely he wasn't use someone that is not gas safe registered, just wouldn't make sense for him to do that. But it is strange that he didn't complete the card at the back so I will ask for it to be done and check him out to be safe. I have two children that I need to protect.

you cant touch anything related to gas unless your gas safe, and the person who installed the cylinder needs to be g3 reg as well

 

[Gray0689]

So the cylinder is on ground floor
Isit the 4th floor that takes 3 mins for hot water to reach

 

[Riley]

I'm still intrigued about this under 5 litres a minute

 

[Gray0689]

Something is deffo not right here Riley I agree

 

[LCV]

The kitchen, loft and ground floor toilet take 3+minutes. The taps in the 1st and 2nd floor bathroom take about 2mins but the time is a lot shorter if for example I've washed up in the kitchen and then popped upstairs to use the toilet in the 1st floor bathroom.