British Gas

[kimbo]

A friend of a friend of mine has a vaillant gas combi and it is just out of the 2yr warranty. He took out a BG service contract and the pressure keeps dropping on the gauge and he has to keep topping it up every day. He has had BG out 6 times and all they say is there is nothing wrong with it and to keep topping it up. He has put the fault codes on the internet and apparently there are loads of hits saying that the boiler thinks that there is a fault with the diverter valve even when there isnt. He is now faced with Vaillant coming out to do the job and will try to charge BG for the callout.

 

[SafeGasInstall]

not chance he will get any money from BG

 

[kimbo]

I know that but I think he will feel better trying

 

[diamondgas]

He'll get nothing! tell them to read the terms and conditions of their contract with BG! Vaillant might wave the cost of the repair of they find it's just out of warranty, if they're lucky

 

[SafeGasInstall]

I know that but I think he will feel better trying

really ??? what is the point ?

 

[Resolute]

He needs to speak to a manager at BG, then it'll get sorted

 

[DaveTidy]

If it's proved that BG are in fact at fault, he just needs to take the proof and address it to the local manager.

If, for some reason it isn't sorted he then needs to address it to the Chairman, the complaint then gets sent to the Regional Manager (who runs all the local patches) as it will be classified as a 'High Level' complaint, these go to the Regional Manager.

Each Regional Manager is measured by the amount of 'High Level' complaints in his area and more importantly, if they are sorted within the correct time frame.

If the customer is right and the complaint isn't sorted to their satisfaction then hold out, if it's not sorted in the correct time frame it is then escalated to the General Manager and then it will get sorted as they will be cheesed of it's got to that level!

The higher it goes, the more insignificant the compensation is to that person, Regional Managers probably have budgets around the £40m mark in an average area so just hang out for the right result (if in fact you are right)..........

 

[kimbo]

He wont let it rest he pays 320 per year to bg

 

[bigman]

Tell your mate to cut his losses cancel the contract with bg and save the money to pay a good local engineer.After 3 years of that contract he has paid bg almost enough to have a new ecotec installed

 

[village idiot]

BG, I rest my case. Attended an install 2day by a former BG chappy who has decided to go Solo. Naught wrong wiv that as I applaud those who eventually do.
But because all help (while working for BG) is at the end of a phone, laptop, smart fone, etc, a few of them who go solo soon find there is no one at the end of the phone to tell them what should be done.

It's a newly fitted boiler, but the amount of faults, beggers belief. FRIGHTENNING, absolutely ridiculous.