Robert Tyrrell
Gas Engineer
- Messages
- 701
Don't want to put this on the general forum in case anyone on here is, or is related to, a BG engineer.
We moved into our house 10 years ago and have always had a BG service contract as the wife used to work for BG, then NG, before she took early retirement.
for eight of those ten years I was working as a teacher, but now have gone back to what I used to do and have recently qualified as Gas Safe so I cancelled the service contract with BG and decided to do my own servicing.
Yesterday I serviced our boiler (Range Powermax 155x) and it took 2.5 hours to do it (Bi-annual service) as required by the MI.
BG always took around 20 minutes to service the boiler and, after reading the MI, I have noted that it's never been serviced properly in the 10 years we've been using it.
I have [watched] every service that was done, being previously in the trade and interested in the developments, so I know that they never once removed the burner or replaced the burner gasket, which is required on the annual service.
During my service I noted that two of the baffles had corroded so much that they are too far down the HE tubes to remove and I cannot get them out via the sump plate either.
on reflection it appears that BG only ever checked the programmer controls and the WP. only one engineer actually went into the garden to look at the meter or look in the loft to check the flue but none of them removed the cover on the flue in the boiler cupboard to check the upstand.
My question is, after the lengthy description of how bad the servicing was, is how do I get my money back from BG for the last 10 years of poor service, especially bearing in mind that I am probably going to have to replace the boiler before its' time is due owing to the poor (Read non existent) servicing.
We moved into our house 10 years ago and have always had a BG service contract as the wife used to work for BG, then NG, before she took early retirement.
for eight of those ten years I was working as a teacher, but now have gone back to what I used to do and have recently qualified as Gas Safe so I cancelled the service contract with BG and decided to do my own servicing.
Yesterday I serviced our boiler (Range Powermax 155x) and it took 2.5 hours to do it (Bi-annual service) as required by the MI.
BG always took around 20 minutes to service the boiler and, after reading the MI, I have noted that it's never been serviced properly in the 10 years we've been using it.
I have [watched] every service that was done, being previously in the trade and interested in the developments, so I know that they never once removed the burner or replaced the burner gasket, which is required on the annual service.
During my service I noted that two of the baffles had corroded so much that they are too far down the HE tubes to remove and I cannot get them out via the sump plate either.
on reflection it appears that BG only ever checked the programmer controls and the WP. only one engineer actually went into the garden to look at the meter or look in the loft to check the flue but none of them removed the cover on the flue in the boiler cupboard to check the upstand.
My question is, after the lengthy description of how bad the servicing was, is how do I get my money back from BG for the last 10 years of poor service, especially bearing in mind that I am probably going to have to replace the boiler before its' time is due owing to the poor (Read non existent) servicing.
