New british gas tv advert

[Doodlebug]

The service BG provide is second to none. I went to an on call assist the other day where the customer paid £99 for a one fix, the part I fitted to the boiler was over £200 but the customer only paid £99 all in parts and labour, not bad aye?

 

[petercj]

The service BG provide is second to none. I went to an on call assist the other day where the customer paid £99 for a one fix, the part I fitted to the boiler was over £200 but the customer only paid £99 all in parts and labour, not bad aye?

I take it this was under a HomeCare agreement where people pay a monthly fee, and get charged an excess of £99 when they need a repair?

 

[TBServices]

The service BG provide is second to none

Or second to everyone?

 

[Doodlebug]

I take it this was under a HomeCare agreement where people pay a monthly fee, and get charged an excess of £99 when they need a repair?

No, this customer isn't on contract with British Gas. see, you don't know it all.

 

[petercj]

No, this customer isn't on contract with British Gas. see, you don't know it all.

Seems rather a coincidence that the charge of £99 is the same as the excess charged on some BG HomeCare cover plans?

Call me a cynic if you like, but I do hold to the old saying: "If it looks too good to be true, then it probably is!"

Which is a well-worn phrase that applies quite aptly to most of BG's advertising!

 

[Doodlebug]

The customer is an energy customer, that's all.

 

[petercj]

The customer is an energy customer, that's all.

Have never seen that kind of a deal in the BG advertising - where can I find the details?

 

[Doodlebug]

It has been on the radio, it's a one off fix similar on the tiered on call assist but it's a reduced fixed price for energy customers.

 

[petercj]

It has been on the radio, it's a one off fix similar on the tiered on call assist but it's a reduced fixed price for energy customers.

And they pay a monthly premium to cover the fixed price repair - from what I have read on the BG site, it's a slight reduction on the usual HomeCare fees.

But then having fixed their gas prices with BG, they will be paying though the nose for gas anyway.

BG does treat the public like mugs, and they often get away with it, but because people are now so cost conscious due to the recession, I think BG are at serious risk of killing the goose that has laid the golden egg for them so many times over the past couple of decades.

 

[Avatar]

The general public love them - £15 per month boiler cover with a Gas Safety certificate as well!

Yeah and the rest . . ..

Its crap - it is nigh on defrauding the people who sign up and they steal the customers from the little companies and tradesmen who are already struggling (no wonder eh?)

I hope Trading Standards hit their false advertising like the way they have done with the cosmetics companies ridiculous claims.

In my mind there is little difference!!!!!!